International Voice Process Executive

Job Description

Role & responsibilities Provide customer support via phone calls for international customers Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Strong ability to communicate with customer Excellent problem-solving and customer service skills Patience with customers and ability to handle tough situations Preferred candidate profile : female Madhumitha HR Contact number : 9655233300