Job Description

job description Sutherland Process Name: AIR BNB Process: International Voice (Outbound Process) Qualification: 10+2/Graduation/ Diploma 3+1 Freshers and Experienced Fresher :2.5 to3 LPA Experienced max up to 3.5LPA Work Location: Manikonda Shifts: Rotational Night shifts 2-way cab is provided (25kms of hiring zone only ) Tarnaka is last no cab to uppal Rounds of Interview HR operations Versant The Airbnb process in Sutherland refers to the company's approach to optimizing business processes and improving customer experience, inspired by Airbnb's innovative approach to hospitality. The process involves: 1. Hosting: Welcoming customers and providing a personalized experience. 2. Search: Identifying customer needs and preferences. 3. Match: Matching customers with tailored solutions. 4. Booking: Securing agreements and ensuring seamless transactions. 5. Stay: Delivering exceptional service and ensuring customer satisfaction. 6. Review: Gathering feedback and continuously improving. The Airbnb process in Sutherland aims to: - Enhance customer experience Increase efficiency - Drive innovation - Foster a culture of hospitality By applying the Airbnb process, Sutherland seeks to deliver exceptional customer experiences, just like Airbnb's approach to hospitality. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- What is inbound and outbound calling Inbound and outbound calling refer to two different types of customer service operations: Inbound Calling: - Incoming calls from customers to a company's customer service team. - Customers call to inquire about products, report issues, or seek support. - Inbound call centers focus on receiving and responding to customer inquiries. Outbound Calling: - Outgoing calls from a company's customer service team to customers or prospects. - Calls are made to: - Follow up on sales leads or customer inquiries. - Offer upsells or cross-sells. - Conduct surveys or gather feedback. - Provide proactive support or maintenance notifications. - Outbound call centers focus on initiating contact with customers or prospects. In summary: - Inbound calling is reactive, responding to customer-initiated contacts. - Outbound calling is proactive, initiating contact with customers or prospects.