International Voice Process - Vistara Airline

Job Description

Job Title: International Voice Process – Vistara Airline Work Days: 5 Days Working + 2 additional offs :- 20 days a month CTC: Up to ₹30,000 + High Incentives + Performance Bonuses Experience: Freshers Welcome Education: Undergraduate / Graduate Location: Sector 17, Gurgaon Language Requirement: Absolute Fluency in English (Mandatory) Job Description: We are hiring dynamic and enthusiastic candidates for our International Voice Process for Vistara Airline . This is an exciting opportunity to be part of a prestigious aviation brand and deliver high-quality customer service to global clients. Key Responsibilities: Handle inbound and outbound customer calls professionally for international passengers. Assist customers with flight bookings, cancellations, rescheduling, and upgrades . Resolve queries related to baggage, check-in, refunds, and flight status efficiently. Maintain accurate customer interaction records in the CRM system. Provide first-call resolution and ensure customer satisfaction. Adhere to quality and compliance standards as per airline protocols. Escalate complex issues to the relevant department when required. Promote airline services, deals, and loyalty programs during customer interactions. Handle customer complaints with empathy and professionalism. Maintain confidentiality and data protection guidelines. Required Skills: Excellent spoken English with a neutral accent (mandatory). Strong communication and interpersonal skills. Ability to handle pressure and multitask. Customer-centric approach with problem-solving attitude. Willingness to work in rotational shifts , including night shifts. Perks and Benefits: Attractive Incentive Structure – performance-based Monthly Bonuses On-the-job training provided Opportunity to work with a top-tier airline brand Fast growth opportunities for high performers Comfortable work environment in Gurgaon’s prime business hub Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): How much do you rate your English Communication Skill out of 10? What's your total experience in Voice Related roles ? What's your current in-hand salary? Are you ok with sales roles with Higher Incentives ? Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person Speak with the employer +91 7836095291