Be the face of Intrepid and provide exceptional customer service Host, lead and execute tours on budget, following the itinerary and ensuring the overall successful operation of each trip Ensure the safety and well-being of your travelers, assisting with any difficult situations that may arise. Tell stories, deliver travel advice and organise your customers experience Reconfirming suppliers, hotels, activities and doing administration along the way To be considered you must have: Full rights to work across India region Previous Tour Guiding/Leading experience across India Valid Level 2 Senior First Aid Certificate, completed prior to starting with us Excellent communication skills in English and ideally one other local language (the more the better!) Great availability during our peak seasons of September to April to lead our trips Passion for travel in the Intrepid style and sharing your region with our travellers Basic computer skills including email, word and excel You ll also have amazing customer service skills, with some experience in budgeting. What you need to know: This is a freelance contract position With extended hours, lots of walking and activities, and engaging with travelers, it s important that you are prepared both mentally and physically for the challenge! You ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks.