Roles and Responsibilities:Basic Configuration and network TroubleshootingMonitor Network infrastructure and provide L1 Network supportManage CISCO routing, switching and WAN technologies and network services leverage toolsHandle incident/Task related to network by following process and standardHands on troubleshooting experience in enterprise LAN and WAN environmentRemote management and monitoring of network operationsCoordinate with Various telecommunication services providers (ISP) to resolve circuit problem.To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders.Daily call summary preparationNetwork devices IOS upgradationBasic understanding of network management protocols like SNMP, SSH, Syslog. Routing & Switching, Network Monitoring & Management tools Basic understanding of routing protocols like BGP/ OSPF/ EIGRP Basic understanding of switching protocols like STP/RSTP/VLAN/VTP etc.

Service Delivery Excellence- Ensure services are delivered to clients on time and meet agreed-upon standards and SLAs (Service Level Agreements)Monitor and manage service delivery performance metrics.Maintain high levels of customer satisfaction through effective service delivery.Address and resolve customer issues and complaints promptlyAllocate and manage resources effectively to ensure optimal service deliveryMonitor and manage team performance, ensuring that staff are trained and equipped to perform their roles.Often tries to engage in areas to deliver more value.Lead, mentor, and develop the service delivery team to ensure high performance and professional growth.Constantly takes ownership of new assignments.Identify and implement process improvements to enhance service delivery efficiency and quality.Continuously review and optimize service delivery processes and workflows.Ensure compliance with relevant regulations, standards, and company policies.Identify and mitigate risks associated with service delivery.Implement and maintain quality assurance processes to ensure the consistency and reliability of service delivery.Conduct regular audits and assessments to identify areas for improvement.Oversee the management of incidents and problems to ensure timely resolution and minimal impact on service delivery.Implement root cause analysis and corrective actions to prevent recurrence.Prepare and present regular service delivery performance reports to clients and senior management.Maintain accurate and up-to-date documentation of service delivery processes and activities.Manage service delivery costs within budget constraints.Identify opportunities for cost savings without compromising service quality.Create and maintain comprehensive project documentation as per ISO standards.1) CCNA- Certified 2) Routing & Switching - knowledge3) ITIL Foundation - Desirable

Roles and Responsibilities:Basic Configuration and network TroubleshootingMonitor Network infrastructure and provide L1 Network supportManage CISCO routing, switching and WAN technologies and network services leverage toolsHandle incident/Task related to network by following process and standardHands on troubleshooting experience in enterprise LAN and WAN environmentRemote management and monitoring of network operationsCoordinate with Various telecommunication services providers (ISP) to resolve circuit problem.To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders.Daily call summary preparationNetwork devices IOS upgradationBasic understanding of network management protocols like SNMP, SSH, Syslog.Routing & Switching, Network Monitoring & Management toolsBasic understanding of routing protocols like BGP/ OSPF/ EIGRPBasic understanding of switching protocols like STP/RSTP/VLAN/VTP etc.Experiennce upto 3 years, Knowledge of TCP/IP protocol suiteKnowledge of Network Security devices - Added advantageBasic Knowledge of Firewall, Wireless Controller, Access Point

1) Handling escalation calls from L1 and L2 resources and assist in resolution.2) Manage day to day Network Operations, report and review incidents.3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.)4) Design complex networks, provide solutions and maintain versions of documentation.5) Desinged, implimented and Managed SD-WAN solution.6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc.8) Timely resolution of calls / incidents related to all network issues within defined timelines.9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core).10) Securing network systems by establishing and enforcing policies, defining and monitoring access.11) Vendor Management and Asset & Inventory Management.12) Regular Patching of all provisioned Network & Security devices13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices.14) Network equipment testing and maintaining audits.15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures.16) Handling NOC Shift Operations across 24x717) Provide 24x7 Data Centre Network and its relevant operational support.Candidate Profile : 1) Routing & Switching - Mandatory2) Excellent skills on Software Defined Network (SDN) & SD-WAN - Mandatory3) MPLS Technology - Mandatory4) VPN technologies - Mandatory5) Network monitoring and management tools - Mandatory6) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory7) Network Security - Firewalls, IDS/IPS, Proxy - Mandator

1. Basic Configuration and network Troubleshooting2. Monitor Network infrastructure and provide L1 Network support3. Manage CISCO routing, switching and WAN technologies and network services leverage tools4. Handle incident/Task related to network by following process and standard5. Hands on troubleshooting experience in enterprise LAN and WAN environment6. Remote management and monitoring of network operations7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem.8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.

1) Monitor and Manage the Network using Monitoring tool.2) Raise ticket with provider and track the incidents till the resolution.3) Timely updation of issues and status to all the required stakeholders.4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations.5) Support DR-DRILL activities planned6) Auto fail over testing7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements9) Maintain required logs and tracker10) Adhere to shift handover process.11) Work in 24x7 rotational shifts, for supporting Network operations.12) Develop and maintain related documentation.Skills:1) CCNA - Mandatory 1) Routing & Switching - Mandatory2) MPLS Technology - Mandatory3) Network Monitoring & Management tools - Mandatory4) MS Office - Mandatory 5) Software Defined Network (SDN) & SD-WAN - Desirable6) VPN technologies- Desirable7) ITIL Foundation - Desirable.Education & Experience:1) B.E/B.Tech, M.Tech / MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory2) Experience in Core Networking Skills (LAN/WAN / Data Center) - Mandatory3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory5) Configuration experience on network management and monitoring tools - Desirable .

Service Delivery Excellence- Ensure services are delivered to clients on time and meet agreed-upon standards and SLAs (Service Level Agreements)Monitor and manage service delivery performance metrics.Maintain high levels of customer satisfaction through effective service delivery.Address and resolve customer issues and complaints promptlyAllocate and manage resources effectively to ensure optimal service deliveryMonitor and manage team performance, ensuring that staff are trained and equipped to perform their roles.Often tries to engage in areas to deliver more value.Lead, mentor, and develop the service delivery team to ensure high performance and professional growth.Constantly takes ownership of new assignments.Identify and implement process improvements to enhance service delivery efficiency and quality.Continuously review and optimize service delivery processes and workflows.Ensure compliance with relevant regulations, standards, and company policies.Identify and mitigate risks associated with service delivery.Implement and maintain quality assurance processes to ensure the consistency and reliability of service delivery.Conduct regular audits and assessments to identify areas for improvement.Oversee the management of incidents and problems to ensure timely resolution and minimal impact on service delivery.Implement root cause analysis and corrective actions to prevent recurrence.Prepare and present regular service delivery performance reports to clients and senior management.Maintain accurate and up-to-date documentation of service delivery processes and activities.Manage service delivery costs within budget constraints.Identify opportunities for cost savings without compromising service quality.Create and maintain comprehensive project documentation as per ISO standards.1) CCNA- Certified 2) Routing & Switching - knowledge3) ITIL Foundation - Desirable

1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives.2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources.3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth.4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties.5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security.6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions.7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8.Responsible for managing the budget for network operations.9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades.10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third- party service providers.11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks.12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13.Establish performance baselines and conduct regular capacity planning to support future growth and demand.14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues.15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to businessRequirementsCandidate Profile: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory3) Knowledge in Technical Bid evaluation and processing - Mandatory4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory5) Excellent interpersonal, communication and presentation skills - Mandatory6) Knowledge in VC Managements and its protocols - Desireable7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable8) Knowledge on Project Management - Desireable9) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory10) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory.11) Strong experience in Software Defined Network (SDN) - Mandatory12) Strong experience in SD-WAN. - Mandatory13) Minimum 5 years Experience in people Management. - Mandatory14) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory15) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory16) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory17) Experience in vendor evaluation, negotiation and Management - Mandatory18) Well versed with new age technologies and trends to integrate with existing systems - Mandatory19) Must have handled a team size of minimum 10 members. - Mandatory _