Hi ,Greetings from IQAnalytic Business Services pvt ltd.Role Title - Engineer-Customer SupportLocation BangalorePreferred Qualifications:BE ElectricalExposure to solar/PV-related environments.•Minimum Qualifications - Should be a Graduate – B.E/B.TechShould have scored 60% and above in 10th, 12th and Graduation. Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position and no backlogs will be considered.Experience: Min 2YearsSalary : max offer 10LPAKey Responsibilities and Outcomes (What the Person needs to accomplish in the role ?) support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts.Conducting remote troubleshooting of products.Troubleshooting, approving, and executing warranty claims.Providing pre-sales information about products.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Engineering with tracking of field-issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.Should have a minimum of 2 years experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.Computer literate (PC skills essential, Mac OS desirable)General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.If interested, Kindly acknowledge with your updated CV along with below details:Total exp -Relevant Exp -Current company –Current CTC –Exp CTC –10%-12%-Graduation%Holding any other offer –Official Notice period –Minimum Notice period -Current Designation –Current Location –Reason for job change-To watsapp : 8197102687 or email at talent.acquisition@iqanalytic.com