The main function of a software engineer is to apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work A typical software engineer researches, designs, develops and tests operating systems-level software, compilers, and network distribution software for medical, industrial, military, communications, aerospace, business, scientific and general computing applications Job Responsibilities Work as part of a project team to implement features based on requirements from program partners and/or software engineers Skills Verbal and written communication skills, problem solving skills, and interpersonal skills Ability to work independently and manage ones time Ability to troubleshoot issues and make system changes as needed to resolve issue Knowledge of Reactdot js and PHP/Hack Know basic Workday APIs Education/Experience Bachelor's degree

Job Summary The Technical Program Manager will assist in leading a team Infrastructure Engineering Organization and interface with Program Management The successful candidate for the TPM is to champion planning, coordination, monitoring network performance, and communication of the multidisciplinary / cross-functional team responsible for delivering a defined subsystem, products, and/or services as directed by the Integrated Product Team Lead Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery Projects often involve network, server, or software implementation and upgrades, PC deployment and Datacenter Infrastructure management Should verify quality of various audits done across different data centers Should be able to identify and recommend subsequent tasks to improve objectives of these audits Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments, Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints Projects may vary in number, size and complexity Gather and maintain project requirement lists Projects may vary in number, size and complexity Provides weekly project updates, including action item updates Identifies project issues, determines the right team member to provide a solution, or escalates the issue to the client manager Schedules and coordinates project reviews and follows up on assigned actions Create and maintain project schedules and status reports Assists in creation of project proposals and statements of work (SOW) Effectively and accurately communicate status to the project team Proficient in formulating Technical Documentations, process workflows, SOPs, and training documents Proficient in Data Normalization, Data interpretations & analysis, along with excel templates formulation skills Experience 12+ Years of relevant work experience Should have worked in datacenter environment working on break-fix tickets Should have performed audits in datacenter Minimum Qualification Bachelors in Engineering or Technology, along with Equivalent experience Skills Required Excellent communication skills (verbal and written) Ability to multitask and adapt to changing priorities Capable of managing high pressure and short timelines Be highly collaborative Have strong Excel Able to apply critical thinking and be resourceful and proactive when solving problems

Job Description As a Support Service Program Consultant, you will be responsible for managing and handling Vendors and its related services to US and international customers Should have hands on plan and coordination on vendors contract re-newels and performance management Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services Job Responsibilities Vendor Selection: Sourcing of Local, Regional & Global Vendors for 3PS Services in Americas, EMEA and APAC Preparing detailed Cost Analysis of Vendor Quotes and doing comparatives Setup primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU Vendors Contracts: Vendor Contract Renewal Management Vendor Onboarding & Contract Management: NDA Agreements Management commercial Agreements Management Contract Management and negotiation of agreements such as MSA, SOWs& Similar legal & subcontracting agreements Product & Service Catalog Management: Product (Hardware or Software (IT Assets) as SKU) & Service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) Vendor Price Catalog Management Product (Hardware or Software (IT Assets) as SKU) & Service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) IRON Sales Price Catalog Management Vendor Performance Management: Vendor Survey Vendor KPI Reporting Vendor Service Dispatching Dispatch Field Engineers at site location Co-ordinate with vendors to source the best FSE / FTE Management Reporting: Prepare Daily, Weekly, Monthly & Quarterly Performance Reports Prepare specialized Spend Analysis, Costing, Pricing & Multi-Party Performance Reporting Any other task/s project/s as assigned by Management 2-4 years of Vendor Management IT domain experience required

Experience : Min Relevant Experience: -7-9 years of IT Vendor Management (Field Service Workforce) domain experience required company Overview Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures Founded in 2002, Iron Service Global has regional offices in over 20 countries, and is headquartered in Fremont, California, USA You Can Learn More About Our Company At https://www ironsystems com/ https://www ironserviceglobal com/ Job Description As a Lead (MVP), you will be leading a team through all the phases of the client acquisition (New Program Transition) of Field Services Operations process under stringent timelines This includes but not limited to understanding of the client requirements through SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery and providing innovative data driven project planning and executing strategies The leader should have prior experience of leading a team of minimum 2 to 3 individuals remotely and on site and drive performance management through KPIs designed to deliver on customer SLAs The leader should have performed a leading role in building fair and competitive environment as well as maintain adherence to program process and compliance Responsible for developing partnering relationships with vendors and gaining a strong understanding of their business This role requires experience in overall workforce management/procurement and ability to differentiate between field resource categories and provide cross functional support, including the onshore/offshore requirements Job Responsibilities Responsible for building workforce supply chain solutions as per customer SOW Identifying cost saving opportunities on a continuous basis and measuring performance of each team member on the same through predefined KPIs Responsible for handling any escalations, from internal stakeholders within the stipulated SLA as per company policy Preparing detailed Cost Analysis of program activities, Vendor Quotes and performing Cost comparison Support Sales team in pre-bid activities as per need Responsible for creating scalable templates in excel to deliver program deliverables covering all phases of program onboarding till completion Responsible for Daily Profit achievement of the worker cost negotiations for each transaction Responsible for team capacity planning Responsible for building high performing teams Ensures a single point of accountability for the success of the Vendor Management Team Adherence to the defined delivery processes from Vendor perspective and lead the Vendor Management team globally Observe and propose changes to the existing processes to the Management for improvement in Service Delivery Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently as per company policy New Program TransitionMUST have exposure to transition of New Programs to BAU (Business as Usual) SoW Creation and ExecutionWill supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers Lead and manage Vendor Management team to review incidents, problems, and operational issues Assist in resource planning, onboarding, training as per program timelines Create a culture of high performance within the department Lead performance management initiatives like identifying new KPI?s and defining measurement criterion Responsible for ensuring financial goals and objectives are met or exceeded as well as full compliance on all Iron Systems policies and procedures Assists in providing accurate, timely, and complete daily performance analyses Review, monitor and report Vendor performance metrics and ensure Service Levels are always met Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results Provides required mandatory oversight, training, and leadership to create competitive advantage through supplier Review and ensure quality profiles are sourced as per the customer requirement Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes Understanding of pricing models and what goes into creation of bill rate along with candidate employment status Prepare and publish reports for management review, which help in cost optimization without compromising the quality and enhance efficiency Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences Participate as per need in the RFI/RFP process for large and mid-size deals Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required Drive cost savings initiatives without impacting service Quality Good to have the knowledge of cost-drivers and vendor market dynamics in the filed services industry Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated Ensure the Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointment Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc Should be portal savvy Ensure that appropriate approvals are in place before executing documents Good to have prior knowledge of Background verification requirements and drug test as per local country law Required Skills Has done manpower hiring in EMEA region Skilled in manpower sourcing including managed IT services Skilled in identifying cost saving initiatives and driving with team Expert negotiator on commercial and non-commercial terms with vendors Natural leader who displays sound judgment and attention to detail Should have prior experience in escalation handling and risk mitigation Should have the ability to handle pressure and meet deadlines Ability to work independently and as part of a team Ability to influence cross-functional teams and peers in the business Excellent interpersonal, communication and public speaking skills

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services GHRI NPT (New Program Transition) is responsible for onboarding tasks during a new program transition period The scope also includes new and ongoing trainings, background verification, placements on the internal portal, verifications, approvals etc GHRI NPT plays a very important role in managing escalations related to compliance The tasks may also include managing the HR related tasks such as leave management GHRI NPT is accountable for all workers getting onboarded to Iron in terms of processes as well as portal Key Responsibilities Functional Requirements: Proven work experience into training coordination Handling all L1 escalations for all queries related to governance issues Hands-on experience coordinating multiple training with the workers across the region Co-ordinating with vendors and stakeholders for handling the code of conduct Educational Qualification: b tech Graduate or any Science degree or Diploma Professional Qualifications Excellent verbal and written communication skill Good understanding of code of conducts and ethical behaviour Strong proficiency with MS Office Minimum Functional Skills / Competencies Required Problem-Solving Quick Learner Ability to work under pressure Time-management skills Analytical & Numerical Skills Willingness to face new challenges

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services Experience Requirement: 5+ Years Salary: Competitive Annual Salary Program Coordinator use strong problem-solving and analytical skills to help organizations & improve their programs A successful Program Analyst should have the following skills and qualifications Qualification Firm understanding of industry best practices Strong spreadsheet and presentation skills Strong analytical and organizational skills Ability to calculate program management statistics like mathematical averages and percentages Ability to work independently and with a team Ability to adapt to changing technology Effective communication skills Skillset Required: Bachelors degree in computer science, business or similar field Information Technology Infrastructure Library (ITIL) certification Responsibilities End to end Project planning and coordination (Activities and Resources) Responsible for overall projects processes and deliverables Project onboarding, daily tracking of performance, proactive communication and escalation management Project kick-off, weekly governance, documentation, reports, and dashboards Process and Service Improvements documentation and tracking action with internal teams Escalate timely to next levels and ensure no slippage of task Daily status reporting to Program Manager

Min Relevant Experience: 5-8 years of IT Vendor Management (Field Service Workforce) domain experience required company Overview Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT infrastructure and adjacent industries Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations, as well as most IT infrastructure manufacturer & software vendors By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures Founded in 2002, Iron Service Global has regional offices in over 20 countries, and is headquartered in Fremont, California, USA You Can Learn More About Our Company At https://www ironsystems com/ https://www ironserviceglobal com/ Job Description As a Manager (MVP), you will be leading a team through all the phases of the client acquisition (New Program Transition) of Field Services Operations process under stringent timelines This includes but not limited to understanding of the client requirements through SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery and providing innovative data driven project planning and executing strategies The leader should have prior experience of leading a team of minimum 4 to 5 individuals remotely and on site and drive performance management through KPIs designed to deliver on customer SLAs The leader should have performed a leading role in building fair and competitive environment as well as maintain adherence to program process and compliance Responsible for developing partnering relationships with vendors and gaining a strong understanding of their business This role requires experience in overall workforce management/procurement and ability to differentiate between field resource categories and provide cross functional support, including the onshore/offshore requirements Job Responsibilities Responsible for building workforce supply chain solutions as per customer SOW Support Sales team in pre-bid activities as per need Responsible for creating scalable templates in excel to deliver program deliverables covering all phases of program onboarding till completion Responsible for Daily Profit achievement of the worker cost negotiations for each transaction Responsible for team capacity planning Responsible to build high performing teams Ensures a single point of accountability for the success of the Vendor Management Team Adherence to the defined delivery processes from Vendor perspective and lead the Vendor Management team globally Observe and propose changes to the existing processes to the Management for improvement in Service Delivery Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently as per company policy New Program TransitionMUST have exposure to transition of New Programs to BAU (Business as Usual) SoW Creation and ExecutionWill supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers Identifying cost saving opportunities on continuous basis and measure performance of each team member on the same through predefined KPIs Preparing detailed Cost Analysis of program activities, Vendor Quotes and performing Cost comparison Lead and manage Vendor Management team to review incidents, problems, and operational issues Assist in resource planning, onboarding, training as per program timelines Create a culture of high performance within the department Lead performance management initiatives like identifying new KPI?s and defining measurement criterion Responsible for ensuring financial goals and objectives are met or exceeded as well as full compliance on all Iron Systems policies and procedures Assists in providing accurate, timely, and complete daily performance analyses Responsible to handle any escalations, from internal stakeholders within the stipulated SLA as per company policy Review, monitor and report vendor performance metrics and ensure Service Levels are always met Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results Provides required mandatory oversight, training, and leadership to create competitive advantage through supplier Review and ensure quality profiles are sourced as per the customer requirement Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes Understanding of pricing models and what goes into creation of bill rate along with candidate employment status Prepare and publish reports, for management review, which help in cost optimization without compromising the quality and enhance efficiency Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences Participate as per need in the RFI/RFP process for large and mid-size deals Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required Drive cost savings initiatives without impacting service Quality Good to have the knowledge of cost-drivers and vendor market dynamics in the field services industry Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated Ensure the Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointment Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc Should be portal savvy Ensure that appropriate approvals are in place before executing documents Good to have prior knowledge of Background verification requirements and drug test as per local country law Required Skills Skilled in identifying cost saving initiatives and driving with team Natural leader who displays sound judgment and attention to detail Should have prior experience in escalation handling and risk mitigation Should have the ability to handle pressure and meet deadlines Ability to work independently and as part of a team Ability to influence cross-functional teams and peers in the business Excellent interpersonal, communication and public speaking skills Support business partners by providing timely updates that is attuned to commercial imperatives of the business; maintain a solution-based approach with options for the business Ability to identify key issues and consistently apply a high standard of integrity, professionalism and expertise and business ethics Ability to provide practical, commercially focused, and value-added advice Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards Strong communication skills, both verbal and written Should have prior experience of working on ticketing portals MS Office (especially MS Excel) skills is mandatory Show more Show less

Job Description As a Support Service Coordinator, you will be responsible for the coordination with vendors and its related services to US and international customers Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logisticsand global support services Job Requirement Should have a good understanding of vendor selection, negotiation, onboarding, and contract management Should have a good understanding of sales orders and purchase orders Hands on experience in MS Excel Should have excellent written and verbal communication skills Should have a problem-solving attitude to handle the critical cases Should have out-of-the box thinking to take initiative to resolve the queries Should be self-driven and must have the ability to take critical decisions when and where required Should be well versed with customer/vendor handling and internal team coordination Should be proactive to sense the customer's or vendor's Should have experience in escalation handling

Job Description As a Support Service Coordinator, you will be responsible for the coordination with Vendors and its related services to US and international customers Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services Job Requirement Shift Availability Night Shift (Required) Should have good understanding of vendor selection, negotiation, on-boarding and contract Management Should have good understanding of Sales Order and Purchase Order Hands on experience in MS Excel Should have excellent written and verbal communication skills Should have problem-solving attitude to handle the critical cases Should have out of the box thinking to take initiative to resolve the queries Should be self-driven and must have the ability to take critical decisions when and where required Should be well versed with customer/ vendor handling and internal team coordination Should be proactive to sense the customers/vendors Should have experience in escalation handling

Job Description As a Support Service Coordinator, you will be responsible for the coordination with vendors and its related services to US and international customers Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logisticsand global support services Job Requirement Should have a good understanding of vendor selection, negotiation, onboarding, and contract management Should have a good understanding of sales orders and purchase orders Hands on experience in MS Excel Should have excellent written and verbal communication skills Should have a problem-solving attitude to handle the critical cases Should have out-of-the box thinking to take initiative to resolve the queries Should be self-driven and must have the ability to take critical decisions when and where required Should be well versed with customer/vendor handling and internal team coordination Should be proactive to sense the customer's or vendor's Should have experience in escalation handling

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems For more than 20 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services Iron Service Global (ISG) a wholly owned subsidiary of Iron Systems, Inc is a global provider of world-class IT support and services We are driven by an experience-centric, service-oriented and outcome-based approach, that allows our customers to focus on their core business while we provide them 24X7X365 support on their IT infrastructure and field resource management You Can Learn More About Our Company At https://www ironsystems com/ https://www ironserviceglobal com/ Job Description As an OPM (GMVC), you will be leading a large Category Procurement team Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximizing stakeholder satisfaction Job Responsibilities Ensures a single point of accountability for the success of the Category Procurement Team Establish and refine delivery processes from Vendor perspective and lead the Category Procurement team globally Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently Lead and manage Category Procurement team to review incidents, problems, and operational issues Lead resource planning, onboarding, and training as per program timelines Create a culture of high performance within the department Lead performance management initiatives like identifying new KPI?s and defining measurement criterion Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance on all Iron Systems policies and procedures Assists in providing accurate, timely, and complete daily performance analyses Responsible to handle any escalations, internal or from customer, within the stipulated SLA as per company policy Review and monitor Vendor performance metrics and ensure Service Levels are always met Evaluate client project requirements to determine best practice sourcing solutions; escalate deviations for client approvals / decision making Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results Provides required mandatory oversight, training, and leadership to ensure end user community and supplier partnerships reach potential Provides consultative support to end users to clarify job responsibilities, skills, and other requirements of specific requisitions Leverage recruiting experience to review and shortlist candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement Perform analysis, which includes cost savings reporting and other quality or efficiency data, to help improve operational processes Understanding of pricing models and what goes into creation of bill rates, along with candidate employment status Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences Vendor Service Dispatching: Will supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers Participate as per need in the RFI/RFP process for large and mid-size deals Strategize setup for Primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU Provide standard program reporting to client end users and stakeholders, including but not limited to ad hoc report requests as required

Job Description Operation Project Coordinator Billing use strong problem-solving and analytical skills to help organizations improve their programs A successful Project Coordinator should have the following skills and qualification Experience & Qualifications Firm understanding of industry best practices Strong spreadsheet and presentation skills Strong analytical and organizational skills Ability to calculate program management statistics like mathematical averages and percentages Ability to work independently and with a team Ability to adapt to changing technology Excellent communication skills Should be adaptable to different shifts Responsibilities Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support Own project controls data gathering and reporting to internal teams including data management around vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile, Scrum, Lean/Six-Sigma methodology Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing accesses & document sharing Coordinate across cross-functional teams for collaboration and address and resolve partner queries Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team Collaborating with finance and Program teams to maintain accounts receivable information compile and process SOW information such as prices, discounts & Time and Material at partner case level Ensuring customers are billed correctly for services offered Resolve billing gaps with Finance, Operations and Program teams Prepare and compile and publish unbilled and aging reports

Job Description Operation Project Coordinator Billing use strong problem-solving and analytical skills to help organizations improve their programs A successful Project Coordinator should have the following skills and qualification Experience & Qualifications Firm understanding of industry best practices Strong spreadsheet and presentation skills Strong analytical and organizational skills Ability to calculate program management statistics like mathematical averages and percentages Ability to work independently and with a team Ability to adapt to changing technology Excellent communication skills Should be adaptable to different shifts Responsibilities Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support Own project controls data gathering and reporting to internal teams including data management around vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile, Scrum, Lean/Six-Sigma methodology Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing accesses & document sharing Coordinate across cross-functional teams for collaboration and address and resolve partner queries Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team Collaborating with finance and Program teams to maintain accounts receivable information compile and process SOW information such as prices, discounts & Time and Material at partner case level Ensuring customers are billed correctly for services offered Resolve billing gaps with Finance, Operations and Program teams Prepare and compile and publish unbilled and aging reports

Min Relevant Experience: 5-8 years of IT Vendor Management (Field Service Workforce) domain experience required company Overview Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT infrastructure and adjacent industries Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations, as well as most IT infrastructure manufacturer & software vendors By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures Founded in 2002, Iron Service Global has regional offices in over 20 countries, and is headquartered in Fremont, California, USA You Can Learn More About Our Company At https://www ironsystems com/ https://www ironserviceglobal com/ Job Description As a Manager (MVP), you will be leading a team through all the phases of the client acquisition (New Program Transition) of Field Services Operations process under stringent timelines This includes but not limited to understanding of the client requirements through SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery and providing innovative data driven project planning and executing strategies The leader should have prior experience of leading a team of minimum 4 to 5 individuals remotely and on site and drive performance management through KPIs designed to deliver on customer SLAs The leader should have performed a leading role in building fair and competitive environment as well as maintain adherence to program process and compliance Responsible for developing partnering relationships with vendors and gaining a strong understanding of their business This role requires experience in overall workforce management/procurement and ability to differentiate between field resource categories and provide cross functional support, including the onshore/offshore requirements Job Responsibilities Responsible for building workforce supply chain solutions as per customer SOW Support Sales team in pre-bid activities as per need Responsible for creating scalable templates in excel to deliver program deliverables covering all phases of program onboarding till completion Responsible for Daily Profit achievement of the worker cost negotiations for each transaction Responsible for team capacity planning Responsible to build high performing teams Ensures a single point of accountability for the success of the Vendor Management Team Adherence to the defined delivery processes from Vendor perspective and lead the Vendor Management team globally Observe and propose changes to the existing processes to the Management for improvement in Service Delivery Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently as per company policy New Program TransitionMUST have exposure to transition of New Programs to BAU (Business as Usual) SoW Creation and ExecutionWill supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers Identifying cost saving opportunities on continuous basis and measure performance of each team member on the same through predefined KPIs Preparing detailed Cost Analysis of program activities, Vendor Quotes and performing Cost comparison Lead and manage Vendor Management team to review incidents, problems, and operational issues Assist in resource planning, onboarding, training as per program timelines Create a culture of high performance within the department Lead performance management initiatives like identifying new KPI?s and defining measurement criterion Responsible for ensuring financial goals and objectives are met or exceeded as well as full compliance on all Iron Systems policies and procedures Assists in providing accurate, timely, and complete daily performance analyses Responsible to handle any escalations, from internal stakeholders within the stipulated SLA as per company policy Review, monitor and report vendor performance metrics and ensure Service Levels are always met Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results Provides required mandatory oversight, training, and leadership to create competitive advantage through supplier Review and ensure quality profiles are sourced as per the customer requirement Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes Understanding of pricing models and what goes into creation of bill rate along with candidate employment status Prepare and publish reports, for management review, which help in cost optimization without compromising the quality and enhance efficiency Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences Participate as per need in the RFI/RFP process for large and mid-size deals Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required Drive cost savings initiatives without impacting service Quality Good to have the knowledge of cost-drivers and vendor market dynamics in the field services industry Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated Ensure the Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointment Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc Should be portal savvy Ensure that appropriate approvals are in place before executing documents Good to have prior knowledge of Background verification requirements and drug test as per local country law Required Skills Skilled in identifying cost saving initiatives and driving with team Natural leader who displays sound judgment and attention to detail Should have prior experience in escalation handling and risk mitigation Should have the ability to handle pressure and meet deadlines Ability to work independently and as part of a team Ability to influence cross-functional teams and peers in the business Excellent interpersonal, communication and public speaking skills Support business partners by providing timely updates that is attuned to commercial imperatives of the business; maintain a solution-based approach with options for the business Ability to identify key issues and consistently apply a high standard of integrity, professionalism and expertise and business ethics Ability to provide practical, commercially focused, and value-added advice Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards Strong communication skills, both verbal and written Should have prior experience of working on ticketing portals MS Office (especially MS Excel) skills is mandatory Show more Show less

Qualification 6-12 Years of IT infrastructure project management and coordination experience End-to-end IT Network infrastructure deployment experience (Router, Switches, firewall, wireless etc) Good communication, presentation and Stakeholder engagement ITIL, PMP certification will be preferred Remote work initially but willing to start from office (Noida) if asked for Infrastructure Project Management And Coordination Experience in solution design and implementation in Infrastructure and Networking domains Provide Project Management services for Network deployments, including Resource planning Task allocation and planning Regular project tracking and updates Manage project schedules, identifying risks and clearly communicating them to project stakeholders Study Infrastructure deployment procedures and discuss with TPMs, PgMs, and planners Report project analysis using dashboards, reports, and decks Revise documents as new issues arise Create and update BoM (Bill of materials) per project requirements Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs

Job Summary The Technical Program Manager will assist in leading a team Infrastructure Engineering Organization and interface with Program Management The successful candidate for the TPM is to champion planning, coordination, monitoring network performance, and communication of the multidisciplinary / cross-functional team responsible for delivering a defined subsystem, products, and/or services as directed by the Integrated Product Team Lead Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery Projects often involve network, server, or software implementation and upgrades, PC deployment and Datacenter Infrastructure management Should verify quality of various audits done across different data centers Should be able to identify and recommend subsequent tasks to improve objectives of these audits Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments, Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints Projects may vary in number, size and complexity Gather and maintain project requirement lists Projects may vary in number, size and complexity Provides weekly project updates, including action item updates Identifies project issues, determines the right team member to provide a solution, or escalates the issue to the client manager Schedules and coordinates project reviews and follows up on assigned actions Create and maintain project schedules and status reports Assists in creation of project proposals and statements of work (SOW) Effectively and accurately communicate status to the project team Proficient in formulating Technical Documentations, process workflows, SOPs, and training documents Proficient in Data Normalization, Data interpretations & analysis, along with excel templates formulation skills Experience 12+ Years of relevant work experience Should have worked in datacenter environment working on break-fix tickets Should have performed audits in datacenter Minimum Qualification Bachelors in Engineering or Technology, along with Equivalent experience Skills Required Excellent communication skills (verbal and written) Ability to multitask and adapt to changing priorities Capable of managing high pressure and short timelines Be highly collaborative Have strong Excel Able to apply critical thinking and be resourceful and proactive when solving problems