Job Description

Mission of the Position: The Information Technology (IT) Specialist will be responsible for supporting Zenduty's team members and to ensure a high touch internal IT experience from onboarding to timely resolution of technology-related issues. Under the guidance of the Director, Business Operations, the IT Specialist will maintain employee-related device and application security and compliance standards for all information technology systems associated with Bangalore site operations and as a backup support for other Zenduty sites. Responsibilities: Provide high touch, high-quality IT onboarding experience for all new staff members to ensure maintenance of company compliance and security standards Provide knowledgeable and friendly IT support for all Zenduty/Xurrent staff members including troubleshooting hardware and software issues (from accessing employee tools and technologies, managing devices, access, network access and other technologies) Administrator for all site managed company software. Maintain process for system administration, adoption, and renewals Support and configure automated deployment and maintenance of Apple Macbooks, and printer hardware in the offices and remotely deploy and maintain network hardware in the offices Maintain and secure Google Workspace, monitor usage and health of site technology infrastructure, contribute to system documentation and the preparation of basic user training materials Coordinate with Business Systems Specialist on backup and coverage for global team support Oversee Asset Management for the India site, including inventory tracking and maintaining backup systems to ensure operational continuity in case of failures. Coordinated with Apple Service Centers to address laptop breakdowns and technical issues, ensuring timely resolution and minimal downtime. Collaborating with the Security team to ensure timely device reporting for Xurrent and Zenduty compliance. Requirements: Prior experience in a support function for a global company with a hybrid working arrangement is required. Experience in end user computing device installation, configuration, and troubleshooting (Mac) Strong understanding of networking technology, network access and network administration Proficiency in Google Workspace administration and troubleshooting. Experience with Apple device management using Kandji is highly desirable. Familiarity with ITSM platforms, preferably Xurrent ITSM, for incident management and service delivery. Understanding of credential management best practices and tools. Experience with Microsoft Azure administration and basic troubleshooting. Knowledge of security awareness training platforms, specifically KnowBe4. Experience with SAML/SSO implementation and troubleshooting. Experience with SCIM provisioning. Strong documentation mentality and experience creating and maintaining technical documentation. Show more Show less