Job Description

Key Responsibilities: Manage, maintain and monitor all installed systems and infrastructure (on-prem and cloud). Deploy, configure, and maintain AWS services such as EC2, S3, RDS, VPC, IAM, etc. Implement and maintain security best practices and compliance standards for systems and cloud environments. Set up and manage VPNs, firewalls, and other security protocols. Administer internal systems including email, file sharing, and endpoint management tools. Perform system upgrades and patch management. Troubleshoot hardware, software, and network issues across user systems and servers. Maintain backup and disaster recovery plans for both on premises and cloud systems (including AWS Backup). Maintain documentation related to systems architecture, configurations and standard operating procedures. Provide technical support and training to users. Collaborate with development and security teams on infrastructure needs. Monitor system performance, generate reports, and recommend improvements. Troubleshoot technical issues and provide Tier 2/3 support to end users Ensure compliance with IT policies, procedures, and industry regulations (e.g., ISO, SOC2, GDPR). Strong hands-on experience with AWS services and infrastructure. Proficiency with Linux/Unix/Windows Server environments and virtualization technologies Experience with infrastructure automation tools (e.g., CloudFormation, Terraform, Ansible) is a plus. Experience with monitoring and logging tools (e.g., CloudWatch, Zabbix, Nagios). Good understanding of networking concepts (DNS, DHCP, TCP/IP, etc.), protocols, and security practices.