It Associate

Job Description

IT Associate Key responsibilities : • Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.) • Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users • Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now • Assisting with the documentation of critical and routine technical procedures as well as end user literature • Troubleshoot video conference and telecommunications systems and support key users if required • Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration • Assist with hardware asset tracking and inventory management • Assist on projects in an operational capacity for both global and local initiatives YOURE GOOD AT Key strengths and attributes needed to succeed in the role; • Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills • Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise • Professionalism to be able to respect all BCG information as personal and confidential • Ability to work independently as well as in a team environment displaying consideration and respect for others • Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust • Appetite for continuous learning to further IT knowledge and career development • Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations • Ability to follow established procedures/standards • Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English YOU BRING EXPERIENCE AND QUALIFICATIONS Essential • Ability to effectively communicate and present technical concepts to management, peer group and staff • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area • Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience • WebEx/Zoom meeting setup and basic troubleshooting experience • Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar • SCCM or imaging software experience • Exposure to cloud technology • VoIP experience WORKING ENVIRONMENT • Shared office space • Some lifting/moving equipment is required • Occasional weekend work or out of hours work