IT Business Relationship Manager

Job Description

We are looking for an experiencedIT Business Relationship Manager (BRM)with a strong understanding ofenterprise applications and IT infrastructure. The BRM will act as a strategic partner betweenbusiness and IT teams, ensuring technology solutions align with business objectives. The ideal candidate will drive IT initiatives, enhance system performance, and leadapplication & infrastructure enhancementsto support organizational growth. Key Responsibilities: Business Engagement & IT Strategy: Act as atrusted advisorbetween business units and IT teams to ensure alignment of technology with business goals. Identifytechnology opportunities and gapsby understanding business processes, challenges, and objectives. Develop and maintainIT roadmaps, focusing onapplication modernization and infrastructure optimization. LeadIT governance and strategic planningdiscussions with senior stakeholders. Application Management & Enhancements: Oversee the lifecycle management ofenterprise applications (ERP, CRM, Cloud, Collaboration tools, etc.). Ensure seamlessapplication integrations, upgrades, and migrationswith minimal business disruption. Work with application teams toenhance performance, security, and compliance. Collaborate with vendors and internal teams to implementapplication enhancementsthat drive productivity. Infrastructure & Cloud Management: Provide oversight onIT infrastructure, including cloud, on-premises servers, networking, and security. Ensurehigh availability, scalability, and securityof IT infrastructure supporting business applications. Work with IT teams to optimizecloud adoption and on-prem infrastructure. Monitor and drive improvements inIT service levels, incident management, and performance metrics. Project & Change Management: Lead IT projects fromplanning to execution, ensuring timely delivery and business alignment. Managestakeholder expectations, budgets, and timelinesfor IT initiatives. Ensure proper change management, training, and communication for new technology implementations. Vendor & Stakeholder Management: Manage relationships withIT service providers, software vendors, and infrastructure partners. Negotiate contracts and SLAs toensure cost-effective and high-quality IT services. Work closely withbusiness leaders, IT teams, and compliance groupsto ensure regulatory alignment. Required Skills & Qualifications: 10+ years of experiencein IT business relationship management, IT strategy, or IT consulting. Strong knowledge of SAPenterprise applicationandIT infrastructure. Experience incloud computing (AWS, Azure, GCP), networking, cybersecurity, and data centre operations. Ability to analyse and documentbusiness requirements, process flows, and IT roadmaps. Hands-on experience withITIL, Agile, or DevOps methodologies. Strong stakeholder management, communication, and negotiation skills. Preferred Skills: Exposure toAI, automation, and digital transformation projects. Familiarity withcybersecurity best practices and risk management. Experience withbusiness intelligence, data analytics, and reporting tools. Exposure to M&A (Merger & Acquisition) and Divestment Education & Certifications: Bachelors/Masters degreein Computer Science, IT, or a related field. ITIL, PMP, or Cloud certifications (AWS, Azure, ITIL, COBIT)preferred.