Job Description

Candidate who deliver the role of Incident Commanders are a rare mix of Sysadmins and Application knowledge engineers, have the ability to understand and explain the effect of a complex architecture decisions. You are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon. You are passionate about automation and can demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing. BS or MS in Computer Science, or equivalent is a must Managing and triaging tickets. Driving prioritization and execution of work based on impact Passionate about Cloud, customer focused, have done incident management or problem management and thrive in a dynamic team culture Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working Systematic problem-solving approach, strong communication skills, a sense of ownership and drive a must to have knowledge of standard Internet services, such as DNS, HTTP, etc. Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc.., would be an added advantage Infrastructure Security and Compliance knowledge Able to work unsupervised, independently and within a global team Strong leadership skills to direct service teams during Major Incidents Exceptional written and verbal communication skills with meticulous attention to detail Willingness to work in 24x7 shifts including on holidays and weekends Ability to follow standard engineering principles using agile development methodology and Automation practices Co-ordinate with Functional, Infrastructure, Product Support and clients business units Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. They should be able to think on their feet and be able to effectively analyze problems, so good troubleshooting skills with decent communication are the paramount Resolving Oracle Cloud Services customer outages by identifying, analyzing, and resolving technical problems related to Oracle software systems. Troubleshooting skills are the key for success in this role and Position. Additional Sills: