IT & Digital Media Specialist

Job Description

Position Overview: The IT & Digital Media Specialist is responsible for managing and maintaining the company's IT infrastructure, providing day-to-day technical support, and overseeing all digital and creative assets. The successful candidate will collaborate with multiple departments, Legal, HR, Finance, and Marketing ensure seamless IT operations, an engaging online presence, and consistent brand representation across digital platforms. Key Responsibilities: General IT Support & Systems Administration Install, configure, and maintain hardware (computers, printers, network devices) and software (operating systems, office productivity tools, security software). Troubleshoot and resolve technical issues for internal teams, ensuring minimal downtime and swift resolution of IT problems. Manage user accounts, permissions, and security credentials in alignment with company policies. Oversee system backups, data recovery procedures, and cybersecurity protocols to safeguard company information. Website Management Maintain and update the company's official website(s) with timely content, ensuring optimal functionality and user experience. Collaborate with external web developers or internal teams to implement new features, fix bugs, and optimize site performance (including SEO enhancements). Monitor website analytics, track user behavior, and propose improvements to increase visitor engagement and conversion rates. Graphic Design & Content Creation Design and produce visual materials (banners, infographics, brochures, presentations, etc.) for both internal and external use, in line with the company's brand guidelines. Create and edit multimedia assets (images, videos, animations) for marketing campaigns, events, and digital channels. Coordinate with legal, marketing, and business development teams to ensure accuracy and brand consistency in all creative outputs. Social Media & Digital Marketing Support Manage the companys social media accounts (LinkedIn, Facebook, Twitter, Instagram, and others as applicable), including content planning, scheduling, and posting. Monitor social media engagement, respond to audience inquiries, and escalate potential issues to relevant departments. Track key metrics (engagement, impressions, conversions) and compile performance reports to guide future social media strategies. Vendor & Asset Management Liaise with external vendors (internet service providers, software vendors, hardware suppliers) to procure and maintain IT resources. Keep an up-to-date inventory of all IT and multimedia equipment, ensuring prompt repairs or replacements. Negotiate service contracts, renewals, and warranties while adhering to budgetary constraints. Cross-Functional Collaboration & Training Work closely with cross-functional teams (COO, Finance, HR, Legal, etc.) to deliver IT solutions that support business objectives. Provide basic IT training and best-practice guidelines to staff, including orientation for new employees on company systems and data security protocols. Support large-scale projects (e.g., office expansions, system migrations, new software rollouts) from an IT and digital perspective. Qualifications & Requirements: Education & Certification Bachelor’s degree in Computer Science, Information Technology, Graphic Design, or a related field. Professional certifications in IT (CompTIA, Microsoft, Cisco, etc.) or digital marketing are advantageous. Experience Minimum 2–4 years of experience in an IT support or digital media role, preferably in a professional services or similarly dynamic environment. Demonstrated proficiency in website management (WordPress, Drupal, or other CMS platforms), graphic design software (Adobe Creative Suite, Canva), and social media management tools. Technical Skills Solid understanding of network infrastructure (LAN/WAN, routers, switches, firewalls) and operating systems (Windows, macOS, or Linux). Knowledge of HTML/CSS, basic scripting languages (JavaScript/PHP) for web customization, and SEO best practices. Familiarity with cybersecurity principles and backup solutions. Skilled in graphic design, video editing, and image manipulation tools (e.g., Photoshop, Illustrator, Premiere Pro). Soft Skills Excellent communication and interpersonal skills; ability to translate technical concepts for non-technical stakeholders. Strong organizational and multitasking abilities, with an eye for detail. Problem-solving mindset, proactive approach to anticipating and mitigating IT and digital risks. Team player attitude, capable of collaborating with diverse professionals (lawyers, accountants, consultants, etc.). Other Requirements Fluency in English, both written and spoken. Additional language skills (e.g., local Indian languages or Korean) are a plus. Willingness to work flexible hours and occasionally travel to other offices if needed.