IT Executive

Job Description

About ARMMAN Founded in 2008, ARMMAN’s mission is to enable healthy pregnancy, safe delivery and safe childhood for women and children in India. ARMMAN leverages mHealth to create cost-effective and scalable systemic solutions to improve access of pregnant women and mothers to preventive information and services and train health workers to reduce maternal and child mortality and morbidity. Our programs have reached over 40 million women and over 3 lakh health workers across 20+ states to date ARMMAN has received several awards and honours including the Skoll Award for Social Entrepreneurship 2020 and MIT Elevate Prize 2021, as well as grants from Co-Impact, Google.org, USAID, and others. Role Overview The IT Executive is responsible for managing and maintaining the organization’s IT infrastructure, including hardware, software, and networking systems. This role involves troubleshooting, system monitoring, maintenance, and providing technical support to ensure smooth and efficient operation of all IT resources. Roles and Responsibilities Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Perform routine hardware inspections and diagnostics. Troubleshoot and resolve hardware-related issues promptly. Maintain an updated inventory of IT hardware; recommend replacements or upgrades as needed. Coordinate with vendors for hardware procurement and manage AMC (Annual Maintenance Contracts). Install, update, and maintain operating systems and software applications. Apply security patches and ensure compliance with organizational standards. Troubleshoot software-related issues and provide end-use support. Ensure software licenses are current and legally compliant. Enforce antivirus management and regular patch updates to maintain security hygiene. Set up and maintain network infrastructure including routers, switches, firewalls, and Wi-Fi access points. Monitor network performance and implement optimizations for efficiency. Resolve network connectivity issues and escalate major outages when required. Manage network security through firewall rules, antivirus systems, and access control policies. Provide Level-1 technical support for hardware, software, and network issues. Log, track, and resolve IT service requests efficiently. Train users on basic IT functions, tools, and security best practices. Support email configuration, peripheral setup, and user onboarding/offboarding processes. Monitor system health and performance using standard tools. Implement and manage data backup strategies and disaster recovery procedures. Conduct periodic IT security audits and apply necessary corrective measures. Ensure compliance with ISO 27001 and ISO 27701 standards during audits and assessments. Maintain detailed documentation of IT assets, configurations, and procedures. Prepare reports on IT operations, incidents, audit findings, and resolutions. Document incident handling processes and maintain logs for compliance and review. Administer user accounts and permissions using Active Directory. Manage access control and email accounts, including Office 365 configurations. Maintain user activity logs and access audits as per compliance norms. Qualification & Skills Thoroughness and accuracy in performing tasks, including data entry, record-keeping, and document preparation. Ability to prioritize tasks, manage time effectively, and maintain an organized workspace. Good communication skills and the ability to work in a team. Capability to handle multiple tasks and projects simultaneously without compromising quality. Bachelor’s degree in Computer Science, Information Technology, or a related field. 2+ years of experience in IT support, system administration, or a similar role. Proficiency in managing Windows, Linux, and MacOS environments. Hands-on experience with networking protocols, firewalls, and security solutions How To Apply Interested candidates please send the application with your updated resume to careers@armman.org Please use “Executive IT - Delhi” as the subject line for the application mail Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person Expected Start Date: 16/06/2025