It Executive

Job Description

Job Role: Mandatory area: Knowledge on 21 CFR Part 11 / EU Annexure 11, GMP, GAMP5 guidelines Adequate knowledge in CDS (preferably in Empower) and non-CDS applications. Knowledge in backup and restoration such as Veritas, Veeam, and Symantec. Knowledge of Computer System Validation Hands-on experience working in managing Active Directory, DNS, and DHCP Knowledge on Antivirus, Windows Patching activity including functionality & ease of using it. Daily Helpdesk troubleshooting and analytical approach while resolving various user calls. Adequate networking knowledge, including troubleshooting knowledge on LAN, WAN, and IP addressing. Hands-on experience in troubleshooting client end O365 Apps i.e., MS Outlook, Teams, One Drive, Excel, Word & PowerPoint Desirable Area Maintaining escalation matrix and understanding its requirement. Experience in documentation activities such as SOP preparation, change controls, and deviation handling. Knowledge of IP phone and EPABX management. Experience in CCTV camera systems and DVR/NVR management. Familiar with OS installation, configuration, and managing. Strong skills in laptop/desktop hardware troubleshooting.