Job Description

User Support: Provide prompt technical support via phone, email, and in-person. Diagnose and resolve hardware and software issues efficiently. Educate users for effective IT resource utilization. Incident Management: Log, prioritize, and manage support incidents using a ticketing system. Collaborate with internal teams and vendors for issue resolution. Ensure timely resolution and follow-up with end-users. Vendor Management: Evaluate, select, and manage relationships with IT vendors. Coordinate vendor activities for timely service delivery. Negotiate contracts, SLAs, and pricing. Documentation: Maintain accurate records of support activities and resolutions. Create and update knowledge base articles for common issues. User Training: Conduct training sessions for basic software and hardware functions. Provide guidance on best practices for IT resource utilization. Security Compliance: Ensure vendors comply with IT security policies. Collaborate with vendors to implement security measures and updates. Collaboration: Collaborate with IT professionals and teams to address complex issues. Communicate effectively with team members, management, and vendors. Qualifications: 0-6 Months experience Any bachelors degree Any certified courses related to IT hardware preferred. Quick learner and ability to multitask.