IT Help Desk Specialist

Job Description

We are seeking a talented IT Help Desk Specialist to join our team The ideal candidate should possess strong customer service skills, be detail-oriented, and have solid troubleshooting experience with macOS and Windows Proficiency in mobile device management (MDM) workflows, device trust, and zero-trust security principles is required Proficiency in VPNs and networking, and the ability to manage high-level projects are also essential This position will be hybrid from our Bengaluru office as part of our expanding site location EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to collaborate with and travel to our Palo Alto HQ and Bangkok Site Our salary ranges are determined by role, level, and location WHAT YOULL DO In this role, you will provide comprehensive IT support to internal and external teams. You will take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement. This includes assisting stakeholders with mobile device management and implementing robust security measures to safeguard company data and systems. You will also closely collaborate with the U.S.-based IT team to support global operations, shared objectives, and goals. You will configure and manage macOS and Windows environments, administer MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, and oversee user management across various SaaS applications. Strong communication and collaboration skills are essential, as is the ability to work effectively in a team environment. Proven experience in project management is required to lead complex initiatives and deliver high-quality outcomes. The role also demands strong troubleshooting skills and the ability to resolve technical issues quickly and efficiently. WHAT WERE LOOKING FOR Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions Required to be on-site at least 2 days a week and more as needed in our Bengaluru office. Strong customer service mindset and experience as the first point of contact for technical support via Slack, email, phone, and web conferencing. Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution 3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems. Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies Skilled in SaaS and identity management tools such as Okta and Google Workspace; experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, and endpoint security solutions. Familiarity with Jira project management and service desk platform Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning. Strong attention to detail in ensuring all work is completed on time and aligns with the company s security and compliance requirements Ability to train users on helpdesk processes, including IT and security policies and practices Strong teamwork skills and the ability to consider the big picture and consequences during the decision-making process Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills Strong appreciation for the importance of documentation in maintaining reliable and repeatable processes Self-starter who can work independently while consistently producing high-quality results Basic to intermediate scripting skills in Bash, PowerShell, or Python