IT Infrastructure Engineer

Job Description

IT Infrastructure Engineer/ IT Analyst Level 2 Location: Kolkata Job Type: Full-Time Department: IT Infrastructure About the Role: We are looking for a highly skilled and motivated IT Infrastructure Engineer (Level 2) to join our IT Infrastructure team. The ideal candidate will have excellent communication skills and a strong background in helpdesk support, hardware, networking, and system administration . This role requires hands-on expertise in physical servers, networking devices, firewalls, access control systems, and cloud environments such as Azure & Office 365 . Key Responsibilities: Provide Level 2 support for IT Helpdesk, troubleshooting hardware, software, and network-related issues . Administer and maintain physical servers , ensuring high availability and performance. Manage and troubleshoot network devices , including firewalls, access points, and access control systems . Support Azure & Office 365 environments , handling user management, security policies, and cloud services. Monitor and manage the IT ticketing system , IT Asset tracking and management ensuring timely resolution of incidents and service requests. Assist in network security , ensuring compliance with company policies and best practices. Perform system updates, patching, and performance tuning for both on-premises and cloud infrastructure. Provide technical guidance to end-users and coordinate with external vendors when necessary. Required Skills & Qualifications: Excellent communication and interpersonal skills ability to explain technical issues to non-technical users. Hands-on experience with Helpdesk Level 2 support , troubleshooting hardware and networking issues with at least 3 years of experience. Strong knowledge of networking technologies (Access Points, Firewalls, VLANs, VPNs, Access Control Systems). Expertise in Physical Server Administration , including maintenance, upgrades, and troubleshooting. Good understanding of Azure & Office 365 (user management, security, cloud policies, Device enrolment policy). Experience working with IT ticketing systems for incident and request management. Ability to work independently and handle multiple tasks efficiently in a fast-paced environment. Strong problem-solving and analytical skills. Preferred Qualifications: B.Tech/ BSC- IT/CS or Equivalent PG Certificate. Certifications such as CCNA, MCSA, Azure Administrator, or ITIL will be a plus. Experience with Active Directory, Group Policy, and Windows Server Administration . Familiarity with backup & disaster recovery solutions . Why Join Us? Work with a dynamic IT Infrastructure team in a fast-growing company. Exposure to cutting-edge technologies in networking, security, and cloud computing. Opportunity to grow your career and gain hands-on experience with enterprise IT solutions. If you are an IT professional with strong technical expertise and a passion for solving challenges , we would love to hear from you!