Job Description

Job Description Overview: We are looking for a meticulous IT Manager to champion the integrity and efficiency of our IT infrastructure, ensuring alignment with stringent pharmaceutical regulations at Evertogen Life Sciences. As an IT Executive, you will maintain IT infrastructure, provide technical support, and ensure compliance with pharmaceutical industry regulations, including GxP and FDA 21 CFR Part 11. The ideal candidate will possess a blend of technical proficiency and regulatory understanding, capable of troubleshooting complex issues while upholding the highest standards of data integrity and cybersecurity. You will collaborate with cross-functional teams, manage vendor relationships, and develop comprehensive IT documentation and SOPs. With a focus on continuous improvement and adherence to best practices, you will play a pivotal role in optimizing our IT systems and ensuring the seamless operation of our pharmaceutical manufacturing processes. This role requires a proactive approach to problem-solving, a commitment to regulatory compliance, and a passion for leveraging technology to drive organizational success. Join us and be at the forefront of technological innovation in the pharmaceutical industry. Job Details: Industry: Pharmaceutical Department: Information Technology Role: IT Manager Location: Hyderabad Compensation: 15,00,000 per annum Experience: 10+ Years Employment Type: Full-time Qualification: Bachelor's degree in Computer Science or related field Responsibilities: IT Infrastructure Management Maintain and monitor IT infrastructure, including servers, networks, and hardware, to ensure seamless operations and minimize downtime. Install, configure, and upgrade computer hardware, software, and network systems used in the OSD pharmaceutical facility. Establish and maintain schedules for routine data backup and restoration processes to ensure data integrity and availability. Oversee network administration, including LAN, WAN, and VPN, to maintain a secure and efficient network environment. Manage server infrastructure, including Windows Server and Linux environments, ensuring optimal performance and security. Implement and manage virtualization technologies to enhance resource utilization and system scalability. Support and Troubleshooting Provide technical support to end-users for system-related issues, ensuring timely resolution and minimal disruption to operations. Troubleshoot IT issues related to hardware, software, and network systems, escalating complex problems as necessary. Perform preventive maintenance to minimize system downtimes and ensure the reliability of IT infrastructure. Manage incident response, including identifying, documenting, and resolving IT incidents in a timely and effective manner. Oversee software troubleshooting, diagnosing and resolving software-related issues to ensure smooth operation. Ensure Service Level Agreements (SLAs) are met for IT support services. Compliance and Security Ensure IT systems comply with pharmaceutical industry regulations, including GxP and FDA 21 CFR Part 11 requirements, and GAMP 5 guidelines. Implement and monitor data integrity measures across all systems to ensure the accuracy and reliability of data. Manage and maintain cybersecurity protocols to protect IT infrastructure from cyber threats and data breaches. Conduct regular security audits and risk assessments to identify vulnerabilities and implement appropriate security measures. Implement and enforce data access controls to protect sensitive information and ensure compliance with data privacy regulations. Ensure compliance with Good Laboratory Practice (GLP) guidelines in relevant IT systems. System Integration and Support Provide technical support for ERP systems (e.g., SAP) and LIMS used in OSD manufacturing and quality control. Support upgrades and migrations of critical systems, ensuring minimal disruption to operations and maintaining data integrity. Collaborate with validation teams to support computer system validation (CSV) activities and ensure compliance with regulatory requirements. Work with cross-functional teams to integrate IT systems with manufacturing and quality control processes. Manage vendor relationships for IT systems and services, ensuring timely and effective support. Provide support for cloud computing platforms used in the organization. Collaboration and Coordination Collaborate with QA, manufacturing, and other departments to align IT infrastructure with operational needs and ensure seamless integration. Work with external vendors for the procurement and maintenance of IT systems, ensuring cost-effectiveness and quality service. Train end-users on the effective use of IT systems and applications, promoting user adoption and efficiency. Participate in cross-functional meetings to provide IT input and support decision-making processes. Coordinate with IT teams to ensure consistent and reliable IT services across the organization. Act as a liaison between IT and other departments, facilitating communication and addressing IT-related concerns. Documentation and Reporting Maintain accurate records of IT assets, incidents, and system configurations, ensuring comprehensive documentation for auditing and troubleshooting purposes. Generate reports on system performance, security incidents, and IT compliance, providing insights for continuous improvement. Develop and update standard operating procedures (SOPs) for IT processes, ensuring consistent and compliant operations. Maintain IT documentation, including system diagrams, network configurations, and user manuals. Create and maintain a knowledge base of common IT issues and solutions for end-users. Ensure that all IT documentation is up-to-date and readily accessible to authorized personnel. General Expectations and Past Experiences: Possess a Bachelor's degree in Computer Science or a related field with at least 10 years of experience in IT infrastructure management within a regulated environment. Demonstrate a strong understanding of pharmaceutical industry regulations, including FDA 21 CFR Part 11, GxP, and GAMP 5 guidelines. Exhibit proficiency in troubleshooting IT issues related to hardware, software, and network systems, with a focus on minimizing downtime. Experience with ERP Systems (e.g., SAP) and LIMS Systems, including implementation, maintenance, and support. Proven ability to develop and maintain IT Documentation and Standard Operating Procedures (SOPs) to ensure compliance and consistency. Hands-on experience with Network Administration (LAN, WAN, VPN) and Server Management (Windows Server, Linux). Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and external vendors.