Job Description

Job Description Position: IT Manager / System Administrator Location: Noida Department: Information Technology Education: Any Hiring Criteria: Experience: 8+ years in Technical Support (Minimum 2 years in Team Management) Technical Background: 5+ years of experience in Tech Support with IT Services organization having 100+ workstations Work Flexibility: Comfortable with rotational and night shifts as per Business need Position Overview: As an Information Technology/System Administrator you will manage the Internal IT Support team for the organization, ensuring timely and high-quality resolutions to operational and business needs. Key Skills: IT Infrastructure & IT Service Management, IT Planning & Team Management, IT Asset Management &, IT Security Administration, SOPHOS Firewall Management with LAN/WAN TCP/IP DNS, DHCP, Routing, VPN, Telnet, SSH etc. Desktop and Server Management (Windows/Linux), Webserver Management (IIS/Apache/NGINX), Virtualization, VMware etc. MSQL Management & Monitoring and Email service (Office 365) Backup and Storage Management & Recovery Management Job Role: Technical Support : Skilled in software installation, asset management, and troubleshooting of hardware and software issues Infrastructure Management : Experienced in server and desktop support, firewall management and antivirus solutions / SOPHOS Team Coordination : Proven ability to lead and manage teams (of up to 5 desktop support professionals), ensuring seamless IT operations and support across locations Problem Solving : Expert in resolving complex queries with a methodical approach, collaborating with internal teams and external partners to deliver high-quality solutions Planning and Organizing : Demonstrates excellent planning and organizational skills to manage workloads, support team activities, and handle ad-hoc responsibilities effectively End - services support : Answer user enquiries on in-house IT service Diagnosing : diagnosing and resolving hardware, software, networking and system issues when they a raise. Managing user accounts and permissions, and maintaining accurate documentation of systems configurations and change Collaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs Key Responsibilities: Oversee daily operations of the support team, ensuring efficient handling of IT needs and support tickets. Managing Internal IT infrastructure Monitor and manage support queues, team schedules, breaks, and shift plan for optimal coverage Handle business escalations professionally to ensure timely resolution and high customer satisfaction Collaborate with required teams to provide feedback on recurring issues and recommend improvements to reduce ticket volumes