Job Description

Overview This role is part of MUFG Retirement Solution s Business Technology Services (BTS) Service Transition function and is responsible for ensuring, all infrastructure initiatives, technology changes and projects delivered into production adhere to standards for all aspects of system stability, performance, documentation, training, ongoing maintenance, business continuity and operational support. The role will own and implement the creation and ongoing execution of the operational readiness checklist and assessment, driving and coordinating work across projects and organization change management across the organisation. Key Accountabilities and main responsibilities Strategic Focus Ensure that operational readiness scope is in alignment with the strategic direction of organization. Uplift the Operational Readiness Framework and Methodology. Contribute to the improvement of relationships with key business stakeholders and provide necessary information to relevant partners as required to ensure strong relationships with key stakeholders. Operational Management Facilitate meetings to identify and agree operational handover requirements for system and infrastructure initiatives and projects, based on input from Project Managers, Engineers, and Operational/Support teams. Hold regular operational handover meetings with all technology teams to track and ensure delivery of the operational requirements prior to project go live date. Identify risks to Operational Readiness and support the rectification of said risks. Identify, validate, and recommend domain specific opportunities for continuous improvement to drive continuous improvement. Produce weekly status reporting on Operational Readiness status for each project. Manage through the escalation and governance processes projects that do not meet readiness criteria, providing guidance and recommendations to stop release to production when appropriate. Establish a list of measurable critical success factors, unique to each system, for the Operational Readiness execution for each system identified in scope. Responsibility for tools and associated processes involved in the Operational Readiness process. Governance Risk Adhere to all MUFG s standards, policies and procedures. Report to Management of any issues that may impact the Business. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes Experience Overall, 7-10 years demonstrated and successful project and systems implementation experience with preferably 5+ years into the IT service transition. Strong understanding and experience of Operational Readiness requirements, management, and execution of monitoring, coordinating, and reporting on these. ITIL Foundation Certificate is required. ITIL Service Transition certificate is required. ITIL Operational Support Analysis qualification is necessary. Proven experience in planning and organizing effective efficient IT services delivery. Personal Attributes Possess strong inter-personal and communication skills, with ability to navigate circumstances where there are counter views on completeness and next steps. Ability to build strong partnerships with key stakeholders across the organisation. Ability to work cooperatively in a team environment.