Job Description

Only mail can apply Job Title IT Operations Analyst Department IT Operations Summary of Job The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system Essential Functions Ensure availability and performance of high-volume system (24/7/365) Performs daily administrative tasks such as working with daily check lists and creating turnover reports. Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners Communicate with clients and channel partners for production resolution/ticket closure Continually monitor and maintain security measures Maintain awareness of and ensure adherence to Zelis standards regarding privacy Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction