Job Description

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner s Research & Consulting Delivery organization. The Program Manager role will lead a complex Portfolio of IT projects and is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. In this role you will be required to manage and collaborate with geographically dispersed teams. The candidate should have experience running projects in an Agile/Scrum environment. What you will do: Responsible for the oversight and management of global technology-based Project Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans Able to analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership Ability to influence and manage the expectations of clients, team members, management and external groups Establish project metrics with available tools to track health, quickly analyze problems, identify root cause, create action plans, assess impact and develop resolution options Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects. Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements Responsible for directing multiple sub-team project plans into a cohesive whole Lead change management activities with support/service groups outside the project team to ensure successful project results. Work with technical team to develop documentation processes/procedures for training Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production Guide and ensure the Agile/SCRUM methodologies are followed Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio Evaluate project and program performance consistently with key performance indicators Ability to handle Project Cost Management & financials including budget plans, monitor spend, and prepare for potential risks Capable of balancing operational and development needs of work teams Able to interact well with team members and stakeholders in resolving operational issues Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues What you will need: Strong IT professional with 8+ years of experience in program management. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability. Must have: 8+ years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity Strong experience with Agile & Waterfall methodologies Demonstrated leadership skills working with matrixed teams, management and executive stakeholders in a dynamic, growth environment Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution Strong ability to understand client expectations and to resolve issues that may affect delivery Who you are: Bachelor s degree or foreign equivalent degree in Computer Science or a related field required Demonstrated leadership skills. Especially communication, collaboration, people management & influencing skills Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products Excellent communicator, both written and verbal, to all levels of the organization