IT Project Manager - Bengaluru

Job Description

Desired Profile . Technology - Security domain knowledge. Hands on experience in 1 / 2 security technologies (ex. Network, cloud security etc.). Breadth of knowledge on cloud and physical infrastructure Experience: 10+ years total exp. With minimum 5+ years hands-on in project delivery, minimum 5 years team lead or manager. Exposure to large/complex service project delivery. Participation in all critical corporate decision making for service delivery and enhancement Critical Success Factors SLA Management for all service projects Services / Delivery P&L management Leading all SaaS and MSS delivery worldwide Set and manage S.M.A.R.T. goals for teams around quality customer delivery What I bring to the job Security domain knowledge products or service delivery Hands on experience in Project Management / execution Client visits and face to face client management and interactions Team management experience (level 1 Direct and level 2 indirect) Security technology knowledge Large customer engagement / management Delivery process exposure (PMP etc) Broad Role: Client Engagement and Management Setting team goals for delivery Team augmentation, skills management, development Performance Review and Management Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc. Conduct scheduled review with customer stakeholders on delivery value creation Conduct regular internal team reviews Develop templates for automation of repeatable tasks Input of tools for service management and delivery measurement Accountabilities: Client success and SLA delivery Lifetime customer value creation (rev & continuity) Skill development for employees Employee retention strategy Daily / weekly / monthly review, dashboards with customers through the team / direct Escalation Management Broad Job role Independent charge of department affairs P&L ownership with budgets Tools and processes for success HR partners for talent, performance and skills management Advisor, consultant support for day to day management