IT Specialist

Job Description

Job Overview: We are seeking a skilled and motivated IT Specialist to join our team. This role will focus on managing and optimizing services and infrastructure, specifically involving Cloudflare, GoDaddy, and Improvmx . The ideal candidate will understand DNS management, website hosting, email routing, and security best practices. Primary Duties and Responsibilities Cloudflare Management: Configure, monitor and manage Cloudflare settings to ensure optimal performance and security for websites and applications. Handle DNS configuration, load balancing, caching, and content delivery network (CDN) management through Cloudflare. Implement security features such as SSL certificates, WAF (Web Application Firewall), DDoS protection, and bot mitigation. Troubleshoot and resolve any performance or security-related issues on Cloudflare, ensuring minimal downtime and disruption. GoDaddy Domain and Hosting Management: Manage domain registrations, DNS settings, and hosting services via GoDaddy. Ensure domain configurations are aligned with company needs, including DNS records (A, CNAME, MX, TXT) for website and email services. Oversee website hosting configurations and email services through GoDaddy. Ensure reliable and secure uptime for websites and services hosted on GoDaddy. Improvmx Email Routing and Management: Configure and manage email forwarding and routing through Improvmx for company domain(s). Handle the setup of custom email aliases, and routing rules, and ensure proper integration with third-party email clients or services. Maintain email deliverability standards and troubleshoot issues related to email forwarding, spam filtering, and performance. Security and Compliance: Implement and maintain security measures to protect the integrity of web assets and communications. Ensure proper email authentication protocols (SPF, DKIM, DMARC) are in place to reduce spam and phishing risks. Monitor and enforce compliance with industry standards, best practices, and relevant regulations. Collaboration Documentation: Work closely with development, IT operations, and security teams to ensure seamless infrastructure deployment and integration. Maintain clear and detailed documentation of configurations, changes, and troubleshooting steps for all services under your purview. Incident Issue Resolution: Quickly identify, escalate, and resolve issues related to Cloudflare, GoDaddy hosting, and Improvmx email routing. Provide timely support during outages or incidents, ensuring rapid recovery and minimal disruption to users and business operations. Knowledge and Skills Required Hands-on experience with domain registration, DNS management, SSL configuration, and website hosting. Experience in email routing Familiarity with web security practices (SSL, TLS, DDoS protection, WAF) and performance optimization. Soft Skills: Strong problem-solving skills with a focus on quick resolution and minimal downtime. Excellent written and verbal communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Detail-oriented, with the ability to manage multiple priorities and tasks effectively. Strong customer service orientation, providing support to internal teams and clients as needed. Working Conditions: Full-time position with flexible working hours or hybrid remote work options. Travel may not be required but may be needed for on-site support or training. Education: Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent work experience. Relevant certifications (e.g., Cloudflare Certified, GoDaddy Professional, etc.) are a plus. Experience: Min 1-2 years experience managing services, with a focus on Cloudflare, GoDaddy, and Improvmx . About Us We Grow Businesses With Our Holistic Approach and Experiences. Re-engineer your business growth with the determined results. At OPK, our driven experts firmly believe in digital transformation to create excellent customer experiences and increasing revenues. Everything we do is to make your business stay ahead with our comprehensive range of services including SEO, SEM, SMM, PPC, Email Marketing, Content Marketing, and ORM. We firmly believe that the business works best when it is groundbreaking and nimble. We look straight at the reality of your business and help you with creativity, innovation, and teamwork to let you seize the opportunities.