Job Description

Role & responsibilities Provide technical support for digital lending platforms, ensuring system stability and efficiency. Configure, maintain, and troubleshoot dialer systems webitel and SIP trunk. Manage IVR (Interactive Voice Response) configurations, call routing, and campaign setup for customer outreach. Monitor dialer performance and optimize settings to improve call center efficiency. Support loan management systems (LMS) and integrate with other IT systems. Troubleshoot and resolve hardware, software, and network issues for end-users. Collaborate with third-party vendors for system updates and troubleshooting. Ensure data security and compliance with industry regulations. Maintain IT documentation, including system configurations and user guide Preferred candidate profile 2-5 years of experience in IT support, preferably in a digital lending(NBFC) or fintech environment. Hands-on experience with dialer configuration and troubleshooting. Strong understanding of call center technologies, PBX systems, and VoIP. Familiarity with loan origination systems (LOS) and loan management systems (LMS). Knowledge of database management (SQL, MySQL, MongoDB, etc.) is a plus. Experience with cloud-based IT solutions (AWS, Azure, Google Cloud) is an advantage. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Excellence in managing and ensuring IT compliance while adhering to regulatory guidelines for fintech and NBFC operations.