IT Support Engineer

Job Description

Key Responsibilities: Provide first-line support for IT-related issues via phone, email, and in-person, addressing technical problems and user inquiries. Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network problems. Install, configure, and maintain computer systems, software, and peripherals, ensuring everything is up-to-date and functioning properly. Assist with onboarding and offboarding processes, including setting up workstations and deactivating accounts. Provide technical support for various internal systems, such as email, internet connectivity, and office productivity software. Monitor and maintain network performance, including basic troubleshooting and escalating advanced issues to senior IT staff when necessary. Document and track IT issues and resolutions using an issue-tracking system to ensure timely follow-up. Assist with software and hardware installations, updates, and troubleshooting to ensure compliance with company policies Ensure security protocols are followed, including regular software updates and patch management. Offer support for remote workers and manage remote IT tools and setups. Collaborate with other IT staff to troubleshoot and resolve more complex issues. Conduct training sessions for employees on the use of company software and best practices. Stay updated on the latest technological trends, tools, and IT practices to continuously improve efficiency and effectiveness. Qualifications: Associates or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in IT support, technical troubleshooting, and customer service. Strong knowledge of computer hardware, software, and networking concepts. Proficient in Windows, MacOS, and Linux environments. Familiarity with common office applications (Microsoft Office 365, Google Workspace, etc.). Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills with a focus on customer service. Ability to work independently and as part of a team.