IT Support Officer

Job Description

Role & responsibilities Job Title: IT Support Officer Department: IT & Systems Location: Daund Reporting To: IT Manager / Admin Head / Plant Head CTC: 3.50 LPA Experience Required: 25 years in IT infrastructure support with focus on CCTV, telecom, and networking Job Purpose: To ensure smooth functioning, maintenance, and troubleshooting of the organization's surveillance systems (CCTV), telecom infrastructure (EPABX, intercom), and internet/network connectivity to support uninterrupted operations. Key Responsibilities: Surveillance Systems (CCTV): Install, monitor, and maintain CCTV cameras, DVR/NVR systems, and related infrastructure. Troubleshoot issues with live feeds, recording failures, or camera breakdowns. Regularly back up surveillance data and ensure secure storage. Telecom Infrastructure: Manage and maintain EPABX systems, intercoms, and internal telephone lines. Handle extensions, call routing, and connectivity issues. Coordinate with telecom service providers for line issues or upgrades. Internet & Networking: Monitor and ensure stable internet connectivity across departments. Manage LAN/WAN setup, routers, switches, and firewalls. Troubleshoot network-related problems for end-users. System Support: Provide basic IT support for hardware like desktops, printers, and biometric attendance systems. Maintain an asset register for all IT and surveillance equipment. Vendor Coordination: Liaise with external vendors for hardware maintenance, AMC, and installation of new systems. Follow up on service requests and ensure timely resolution. Reporting & Documentation: Maintain service records, downtime logs, and installation reports. Report daily/weekly status to the reporting manager. Key Requirements: Education: Diploma / B.E. / B.Sc. in IT, Electronics, or Computer Science Experience: 2–5 years in a similar role managing CCTV, telecom, and internet systems Skills: Knowledge of IP & analog CCTV systems, DVR/NVR configurations Familiarity with EPABX/intercom systems and basic telephony Hands-on experience with routers, switches, and basic network troubleshooting Basic knowledge of firewall, static/dynamic IP setup, and structured cabling Strong problem-solving and communication skills Preferred Industry Background: Manufacturing, Plant Operations, Corporate Offices, or similar setups with CCTV, telecom, and IT infrastructure needs