Job Description

Up to 8+ years in IT Infrastructure services profession. In-depth knowledge of computer hardware, software, and networks. Must have work experience with Windows 10, 11, Microsoft 0365, M365, MS Defender Antivirus, VPN. Knowledge on Zscaler would be beneficial. Basic knowledge and support on Hardware, Software, Network, Zscaler VPN, IT Security issues. Good understanding of Microsoft suite O365, MS Team, MS Access is a must. IT Infrastructure system administration. Problem solving skills. Working with global teams across multiple time zones. Local AD Management, Backup Management, MS Teams Support, Understanding Microsoft Azure. Ability to provide technical support and resolve queries. Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Tracking and managing work records. Clear written and verbal communication. Experience of working with Ticketing Tool Must have experience for managing LAN, WAN, Wireless, Troubleshooting Network Issues To actively manage IT Service Desk and office IT infrastructure to ensure availability and continuity. Should be willing to be part of occasional preventive maintenance activities carried on Weekends (mostly Saturday) or on Office Holidays. Perform IT infrastructure monitoring. Identify and resolve level 1 issues. Knowhow on tools: - Windows 10 11, Microsoft 0365, M365, MS Defender Antivirus, VPN Zscaler Work Location - Thane (Mumbai Should be willing to be part of occasional preventive maintenance activities carried on Weekends (mostly Saturday) or on Office Holidays. Perform IT infrastructure monitoring. Identify and resolve level 1 issues. Knowhow on tools: - Windows 10 11, Microsoft 0365, M365, MS Defender Antivirus, VPN Zscaler Work Location - Thane (Mumbai)