It Support Specialist

Job Description

Job Description: Ample SofTech is seeking a dedicated IT Support Specialist to provide technical assistance and act as the Single Point of Contact (SPOC) for IT support issues. The successful candidate will assist users with desktop-related technical issues, both locally and remotely, and deliver exceptional service across various platforms. Key Responsibilities: Provide IT support, including technical assistance via telephone, ticketing systems, emails, and instant chat tools. Respond to client support requests and contact clients to understand the nature of the problem. Travel to client locations or connect via remote link to resolve issues. Troubleshoot hardware and software issues effectively. Install and maintain hardware and computer peripherals. Install, upgrade, and maintain operating systems and computer software. Troubleshoot networking and connection issues. Advise clients on software and hardware upgrades. Provide basic training in computer operation and management as needed. Complete job reports and order supplies as required. Coordinate with engineers and users to resolve issues efficiently. Offer desk-side support for local users and remote support for global users. Monitor, track, and respond to customer satisfaction survey responses to ensure high service standards. Handle troubleshooting and support for Windows, Outlook, Active Directory, DNS, and DHCP. Manage hardware support, including printer setup, system assembling, and disassembling. Perform OS troubleshooting, Outlook configuration, and provide expert remote assistance. Required Skills: Strong knowledge of Windows Support and Outlook Support. Proficiency with Active Directory, DNS, and DHCP. Experience with hardware support, including printers and system setup. Excellent troubleshooting skills for operating systems, networking, and Outlook configuration. Familiarity with remote support tools. Exceptional communication and customer service skills.