Job Description

Why We Stand Out Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! As one of the top accounting firms in the country, our foundation is "people first". In the words of James Kaufman, "We prioritize our people, their development, and their well-being. Our values are translated into action every day." Celebrated as the Best Place to Work in South Florida over a dozen times, Kaufman Rossin has grown to over 600 employees, with offices spanning the tri-county area, including sister entities Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services. The Firm is ranked 49 among the top 100 firms in the US by Inside Public Accounting 2023. Internationally, the Firm has offices in Bangalore and Haryana in India and the Ivory Coast in Africa. Kaufman Rossin Professional Services Private Limited's (the "Company") offices are located in the World Trade Center (WTC) in Bangalore, Karnataka, India, and at the Unitech Cyber Park in Gurgaon, Haryana, India. While the Bangalore office provides a range of services, including risk management, corporate governance, tax, assurance, and family office services, out of the Gurgaon office, we render highly specialized back office alternative investment services for global hedge funds and related fund types. Think you have what it takes? Kaufman Rossin is seeking an IT Support Staff to provide technical assistance to users, addressing issues related to computer hardware, software, and networks. This position plays a key role in maintaining the functionality of IT systems and ensuring user satisfaction. Requirements How You'll Contribute: Basic networking - maintain on-site local networks ensuring optimal performance. Troubleshooting internet service and coordinating with local ISP support for speedy resolutions when issues arise. Setup and maintain workstations with necessary peripherals to accommodate user laptops; this includes docking stations, displays, keyboard, mouse, webcam, wireless headsets, network connection, and printer access. Maintain end user laptops in optimal working conditions by troubleshooting hardware issues and coordinating with regional Dell Pro Support to arrange warranty repairs or replacements. Maintenance and troubleshooting of approved software on local endpoints to assist end users with basic issues and restore expected behavior. Asset tracking and reporting; this includes receiving and cataloging of new equipment orders from Dell, coordinating assignment of assets, and arranging pickup/delivery with end users. Assisting new end users with onboarding of their IT equipment and access to same. Recover firm equipment on employee exit as well as reset and reassign of same. Equipment disposal when needed, including sanitization of all sensitive data from retired systems before discarding. What Skills You'll Bring: Education: A bachelor's or master's degree in Information Technology or related field Relevant coursework or training in Information Technology or similar areas is a plus Desired Certification : CompTIA A+, CompTIA Network+ etc Skills: Hardware and Software Management Network Administration, Cybersecurity Awareness Troubleshooting Abilities, Documentation Customer Service Orientation, Flexibility Experience: 4-6 years of work experience as an IT support specialist Benefits How You'll Stand Out: Having the right technical proficiencies Having the relevant IT certifications Ability to manage multiple tasks and deadlines in a fast-paced environment We embrace authenticity. Kaufman Rossin is an equal-opportunity employer. We are committed to creating a culture that reflects the diversity of our firm and clients. We encourage understanding, acceptance, and celebration among all people. That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity. Differences make unique varieties. Show more Show less