Job Description

Role Summary: Overview: BHIVE is seeking a seasoned IT Systems Manager to own our entire application lifecycle from requirements gathering and solution design through deployment, testing, and ongoing support. You ll be the primary liaison between business stakeholders and our Technology Development team reporting to the CTO, driving standardized SDLC practices, formal QA processes, and robust documentation across all business applications (ERP, CRM, calling platforms, finance systems, etc.). You also have good knowledge and experience of AI tools. You ll also own BHIVE s IT asset inventory, SLAs, and first line incident response. Key Responsibilities: Application Implementation & Lifecycle Lead end-to-end requirements gathering, functional specification (BRD), and solution design for new business applications and customizations Collaborate with our engineering team for full software development lifecycle (SDLC): planning, development, testing, deployment, and release management Process & Documentation Create and maintain formal documentation: BRDs, functional specifications, test plans, release notes, user guides, and SOPs Implement best practice Agile/Waterfall hybrid processes; champion Jira for requirements tracking, sprints, and defect management Develop and maintain an Application Catalog, Integration Inventory, Data Dictionary, and Dashboard Catalogue Stakeholder Management Serve as primary interface between business owners (Sales, Finance, Customer Success, etc.) and the Technology team Facilitate requirements workshops, UAT sessions, and production readiness reviews Communicate project status, risks, and mitigation plans to senior leadership Support & Operations Own IT asset inventory (hardware, software licenses, cloud subscriptions) and enforce lifecycle management Define and manage SLA/KPI targets for incident response, resolution, and change requests through collaboration with our technology team. Lead Tier1 support team: triage tickets, escalate to Tier2 dev resources, ensure timely resolution Design and launch internal Business User training programs Technical Leadership Oversee configuration/customization of HubSpot, Exotel, Zoho Suite, ERP/Finance systems, and integrations (Zapier/API) Maintain architecture documentation and recommend technology upgrades Required Qualifications: Bachelor s degree in engineering or an equivalent degree MBA / Postgraduate Diploma in Business Analysis 10+ years experience implementing and supporting business applications Certified ScrumMaster (CSM) or PMP Handson configuration of HubSpot, Zoho Suite, Exotel, ERP/Finance modules ITIL Foundation certification Proven track record building BRDs, test plans, managing UAT, and delivering SDLC governance Certification in AWS/Azure cloud architecture Expertise in Jira/Confluence for SDLC and documentation Experience with Data Warehousing & BI tools (Power BI, Superset) Strong stakeholder management and communication skills Knowledge Graph/semantic data modeling Solid understanding of API integrations and middleware (Zapier, native APIs) Digital Transformation Priority is given for the one who comes from the IT consultancy background/support service. Worked in Startups/Unicorn Core Competencies Analytical problem solving Process orientation & attention to detail Effective cross functional collaboration Proactive ownership & accountability Excellent written and verbal communication Shape Core Performance Metrics Metric UAT defect escape rate Average incident resolution time Ontime delivery of projects Documentation coverage SLA compliance Compensation & Benefits Competitive salary + performance bonus | Health insurance | Learning & development stipend.