Job Description

As an Outage Handling Senior Specialist, you will be responsible for: Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Ready to work in shifts and weekends. (No night shift) Presentation to senior management on incident trend, analysis and action plan Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team Coordination of international teams in global projects / crisis handling / de-escalation initiatives Driving war rooms for critical escalations The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster What you bring- 8 + years BE / B.Tech / MCA from a well reputed institute SAP NetWeaver Certified Technology Consultant ITIL Foundation certified Project member in an international environment and able to work effectively in international and virtual teams Capable in technical documentation and creation of knowledge-based assets (KBAs) Customer centric Continuous learner and faster adopter of new technology / process Analytical and solution-oriented thinker Expert grade communicator with good networking skills Willing to work during APJ / EMEA working hours 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc. Work experience in dealing with customer incidents Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases. Good Knowledge of Network and Storage Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector Exposure to ITIL framework Experience of safeguarding Customer relationship Location: Bangalore,Pune,Gurgaon