Job Description

The candidate must hold an ITIL certification . The candidate must also hold a Six Sigma Black Belt certification . Experience: Successfully implemented ITIL processes in diverse environments, including Applications Cloud, Infrastructure, and Security domains. Led multiple process improvement projects using Six Sigma methodologies, achieving measurable results in efficiency and service quality. Conducted gap analyses and developed action plans for ITIL adoption across organizations. Delivered training and mentoring programs to teams on ITIL and Six Sigma principles. Audited ITIL processes to ensure compliance and optimize performance