ITSM Configuration Analyst

Job Description

ITSM Configuration Analyst Hyderabad, India Technology Job ID R17798 Who We Are MassMutual India As a Configuration Management Analyst we expect associate to perform below activities. Technical Design, Development & Problem Solving: Ability to work under the guidance of the Configuration Manager Ability to complete tasks independently Strong organizational skills Attention to detail Ability to recognize process gaps, inaccuracies in requests and data. Ability to schedule and run meetings with stakeholders, customers and support staff as needed. Execution & Delivery: Ability to manage BAU within defined SLAs Ability to manage a variety of tasks in addition to BAU work Understand context of the work rather than just focusing on what is assigned. Excellent communicator and collaborates well with people inside the team and in other organizations Innovate and is open to ideas to improve efficiency and works with the team to pivot if necessary. Minimum Qualifications: Configuration Analyst role: Enforce Configuration Management Process Manage the CMDB and ensure regular housekeeping Monitor and remediate issues found on: Configuration Team Dashboard, Integrity Reports, Asset Completeness and CMDB Health Dashboards Remediation of automated De-Duplication Tasks Creation of manual De-Duplication Tasks Understanding importance of the CMDB and the role it plays across many tools and teams to support initiatives. Manage and process BAU work such as: new Application CIs, Application CI reclassification, rename, decommission; Server Mapping, build and decommissioning. Execute and Manage CI Certifications (annual and off-cycle) Execute and Manage CI Class data integrity & inventory validation with Support Teams Performs configuration audits to validate physical IT inventory is consistent with the CMDB and initiate necessary corrective action Execute and manage various Data Integrity Initiatives Train Configuration Management Analyst(s) and other staff in Configuration Management principles, processes and procedures Creation and upkeep of Configuration Management Standard Operating Procedures Create reports and queries to monitor specific risks, integrity and process adherence Work with end-users with regards to New Application Cis, CI Decommission Process, Application CI Reclassifications, Application Mapping, CMDB Model, ServiceNow Query Builder and reporting as it relates to the CMDB Work closely with platform support teams and customers Why Join Us? Does this sound like a great fit? Apply today! Share This Job Jobs Like This One Hyderabad, India Hyderabad, India Hyderabad, India Hyderabad, India Hyderabad, India Join Our Talent Network. Check out why it s great to work at MassMutual India. Please complete the form to join our Talent Network, which means you ll receive follow-up emails with additional information on jobs that might interest you, MassMutual India news, and information about what it s like to work here. First Name Last Name Email Country Code Phone Number Add Resume (Optional) By submitting this form I agree to receive career opportunity information from MassMutual India and acknowledge that I have taken note of the contents of this including the categories of personal data being processed, the way they are processed, the purposes and the legal grounds for processing, the retention period, the recipients of my personal data, the security of my personal data, as well as my data processing rights.