Role & responsibilities 1. Order Processing & CoordinationManage order processing from confirmation to dispatch, ensuring smooth execution.Coordinate with the production, warehouse, and logistics teams for timely order fulfillment.Communicate with clients regarding order status, shipment timelines, and documentation requirements.2. Export Documentation & CompliancePrepare and manage essential export documents, including: Proforma InvoicesCommercial InvoicesPacking ListsBills of LadingCertificates of OriginCustoms Clearance DocumentsEnsure compliance with international trade regulations, Incoterms, and client-specific requirements.3. Logistics & Shipment CoordinationWork with freight forwarders, shipping companies, and customs agents to arrange shipments.Track shipments and provide timely updates to the sales and operations teams.Verify labeling, packaging, and documentation accuracy before shipment dispatch.4. Payment & Finance CoordinationWork with the accounts team to ensure timely invoicing and payment processing.Follow up on pending payments and coordinate with clients for payment updates.5. Internal Coordination & ReportingCollaborate with sales, production, and quality assurance teams to ensure smooth operations.Prepare sales reports, inventory updates, and shipment records.Assist in demand forecasting and stock management to prevent order delays.Preferred candidate profile: Experience: 0-5 years in export sales coordination, export documentation, or logistics in an export company. Industry: Preferably from exports, manufacturing, logistics, or international trade. Skills: Strong coordination, documentation, and logistics management skills. Knowledge: Understanding of export processes, Incoterms, and trade documentation. Languages: Proficiency in English (additional foreign languages are a plus).

1. Client Relationship ManagementAct as the primary point of contact for existing international clients and maintain long-term business relationships.Understand client needs, preferences, and expectations to ensure high customer satisfaction.Schedule regular check-ins, follow-ups, and business review meetings to strengthen client relationships.Ensure timely resolution of client queries, concerns, and complaints.Maintain a client database with updated records of interactions, preferences, and order history.2. Order Management & CoordinationOversee the entire order lifecycle, from order confirmation to final delivery.Coordinate with sales, production, and logistics teams to ensure timely order fulfillment.Keep clients updated on order status, shipping timelines, and any potential delays.Manage modifications, cancellations, or rescheduling of orders as per client requests.3. Export Documentation & ComplianceEnsure all export documentation is accurately prepared and shared with clients, including: Proforma invoicesCommercial invoicesPacking listsBills of ladingCertificates of originCustoms clearance documentsStay updated on export regulations, trade compliance, and Incoterms to guide clients.4. Post-Sales Support & Issue ResolutionAddress and resolve client concerns related to product quality, shipment issues, or payment terms.Collaborate with the quality assurance team to handle complaints and provide resolutions.Process claims, refunds, or replacements if required, ensuring customer satisfaction.Collect and analyze customer feedback to improve service quality.5. CRM System & Data ManagementMaintain and update client interactions, order details, and feedback inGoogle Sheets.Generate reports on customer retention, order trends, and service quality.Analyze data to identify upsell or cross-sell opportunities within existing accounts.6. Payment & Account ManagementMonitor outstanding payments and ensure timely follow-ups with clients for collections.Coordinate with the finance team for invoice generation, credit terms, and payment reconciliations.Address any disputes related to pricing, taxes, or payment delays.7. Relationship Building & Client Retention StrategiesDevelop personalized client engagement programs (e.g., exclusive offers, loyalty discounts).Send greetings on festivals, anniversaries, and milestones to maintain goodwill.Organize client appreciation events, webinars, or product updates to strengthen ties.