Job Description

The Role A Japanese Language Expert combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. Its fun, challenging, and fast-paced you definitely wont be bored! Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience Fluency in both Japanese and English, with advanced proficiency in business and technical contexts. JLPT N1 or N2 certification, demonstrating professional-level Japanese language proficiency. At least 6-7 years of experience in the role of Japanese language interpreter and translator. Proven experience in providing real-time, consecutive interpretation during meetings, presentations, and negotiations with Japanese clients. Ability to handle complex, technical conversations and translate technical terminology in a clear and concise manner. Experienced in handling client communication and negotiations. Excellent in Japanese skills both translation and interpretation Proven hands-on experience in SCRUM or Project Management. Excellent problem-solving and analytical skills Customer support knowledge. Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience Knowledge of IT terminology, concepts, and business processes to ensure accurate interpretation and translation in a technology-focused environment. Certifications in Japanese language proficiency JLPT N2 or above Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals Experience in working with Japanese clients or in a multicultural team is preferred. Knowledge of Mainframe domain. Ability to work independently and manage multiple tasks and deadlines. Experience modifying approaches and adapting to customer needs