Position: US RecruiterReports To: Delivery ManagerLocation: Bangalore, Karnataka, India Position Overview:Provides recruiting and administrative support for human resources, to include full cycle recruiting (sourcing candidates, responding to applicants, pre-screening of candidates, resume screening, scheduling interviews) and assisting in other areas of human resources as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Role & responsibilities : Lead research and recruitment efforts for assigned vacanciesManage timely stakeholder decision-making through each phase of sourcing, screening, interviewing, selection, and onboarding processSpecific tasks will vary based on individual searches but may include:Constructing target lists of companies and candidatesIdentification of appropriate candidatesCoordinating internal and external research effortsContacting high-potential prospectsWriting position specificationsConducting candidate interviewsConducting reference checksCompleting detailed status update reportsDocumenting candidate qualificationsAnalysis and recommendation of candidate compensationParticipate in or lead ad hoc projects specific to recruiting/talent management Knowledge, Skills, and Abilities:Minimum of 5 years experience in recruiting within a corporate environment, search firm environment, or a combination of the two Any degree from a recognized academic institutionOutstanding oral and written communication skillsThe willingness and drive to manage a demanding workload, balance multiple tasks and priorities and meet highly aggressive recruitment goals in a timely fashionExperience working successfully within an integrated, team-oriented environmentPersonal maturity and business acumen that leads to confident and rational decision makingStrong presentation skills and demeanor consistent with a top-tier professional services environmentThe ideal candidate will be thoughtful, insightful about people and organizations; can engage with individuals and understand, evaluate, and articulate motivations and organizational dynamics. He or she will be able to establish, build and sustain relationships. This individual will have a can do attitude and insight into company and business unit needs while maintaining focus on achieving exceptionally high quality and detailed results in a fast-paced environment. He or she will be a collaborative, supportive, trustworthy, and generous team-player, who learns quickly, is intellectually hungry and curious, and who has the ability and desire to develop others.

Position Overview:As a Service Desk Administrator, you will provide Tier 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond the Tier I span of control.The successful candidate for this role will have strong analytical and troubleshooting skills, experience with multiple technology platforms, solid communication skills, work well within a team and across teams, and a desire to continue learning and strive for continual improvement.Responsibilities:Provide level I and level II support for multiple business units while effectively working independently to resolve level I escalationsPromptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflowRespond to customer issues via phone, email, and computer chatProvide customer assistanceDocument customer interactionsRun diagnostics to resolve customer-reported issuesEscalate issues to the appropriate tier 2 or tier 3 groupFollow up with customers to ensure issues are resolvedInstall, make changes, and repair computer hardware and softwareMaintain inventory of all equipment including company phones, monitors, PCs, and software while organizing and maintaining a functional supply roomAdhere to all standards, policies, and procedures in relation to Information TechnologyEnsure adherence to all Occupational Health & Safety Act rules and regulations, the IHSAs EUS rulebook, and company safe work practices, environmental policies, and Health & Safety Management SystemPerform other duties related to the above job purposeSome travel may be requiredQualificationsBachelors degree from a recognized university, with a major in MIS, Computer Technology, or Computer Engineering preferred.Working knowledge of MFA, Office 365, Exchange, WEBEX, and TeamViewerProficiency with MAC and Windows-based systemsExcellent problem-solving, organizational, analytical, and time-management skillsHigh degree of judgment, discretion, and attention to detailCritical thinking and excellent research and analytical skillsResponsible for quality and quantity of work, care, and condition of tools, materials, and equipment. Must be fully aware of job hazards and use appropriate safety equipment and procedures to protect self and other Characteristics of SuccessThe individual we're seeking must have a passion for delighting internal customersIndependent analytical personSelf-motivated, self-starter, self-learnerTeam oriented, not a silo or lone rangerDesire to work in a fast-paced, evolving, growing, dynamic environmentLove of technical challenges and the sense of pride it brings to solve themEducation and Experience:Bachelors degree with study in MIS or an Information Technology related fieldCompTIA A+, Network+ is preferredMinimum 5-8 years of IT service desk experience, preferably through level II

Role & responsibilities Collaborate with the US-based team to understand and refine user stories and requirements.Translate business requirements into technical specifications and user stories in ServiceNow.Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories.Collect necessary requirements and create user stories independently, if needed.Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework.Perform testing and quality assurance for developed features, ensuring alignment with US team standards.Leverage no-code tools such as Workflow Studio for all development work in the platform.Troubleshoot and resolve issues related to ServiceNow configurations and customizations.Ensure adherence to ServiceNow development best practices and platform governance.Participate in regular sprint meetings and provide updates on story progress.Document technical implementations and processes to ensure knowledge transfer and continuity.Collaborate with global teams to maintain consistency and high-quality output across different regions.Required Qualifications:ServiceNow Certified System Administrator (CSA) certification.At least 6-9 years of experience working with the ServiceNow platform.Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules.Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio.Experience with Agile/Scrum methodology.Integration experience (REST APIs).Knowledge of JavaScript and Glide scripting.Familiarity with Performance Analytics.ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist).Familiarity with Automated Test Framework (ATF).Familiarity with the Vancouver release of ServiceNow.Experience working with the Xanadu release of ServiceNow (current team release).

Essential Job Functions:Process Invoices in a timely manner through JD Edwards:Check Invoices with Purchase Orders to Match Voucher.Create Standard Voucher - if no Purchase Order required.Verify accuracy in the Invoice Amounts, QTYs, Item Description, etc.Generate Invoice Payments weekly.Assure Batches for the processes are Posted by Accounting.Maintain Accounts Payable invoice filing system / Archiving Invoices. Maintain and Reconcile Received Not Voucher Report.Perform Month End Closing duties:Verify all Invoices are Vouchered.Create Accruals and Journal Entries for non-receipt Invoices.Review General Ledger accounts for accuracy.Teamwork with other Depts to resolve problems and discrepancies in Invoices when needed.Communicate with Vendors regarding issues when needed.Assure Vendor Maintenance to Address Book is routed to proper Corporate Personnel.Communicate problems, concerns, and suggestions to Senior Accountant and/or CFO.Able to react to change productively and handle other essential tasks as assigned.Additional responsibilities as required.Open and Distribute mail.Key inventory tags during Physical Inventory, when necessary.Assist Accounts Payable Team Member when needed.Other duties as assigned.Job Skills:Strong accounting skills.Strong organizing skills.Identifies and collects information relevant to the problem. Uses brainstorming techniques to create a variety of choices. Selects the best course of action by identifying all the alternatives and then makes a logical assumption.Makes timely decisions. Reaches out to team members for support on decision making.Ability to maintain cooperative work relationships.Ability to work overtime on short notice.Knowledge of computer operations related to JDE screens or other A/P systems. Strong accounting skills. Reading and math skills.Requirements:2-4 years of experience in Accounts Payable mandatory.Must have excellent communication skills in English as will be interacting with US customers. Willing to work during US hours.Code of Ethics:JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.