Attending service calls upon assignment.Proactive follow up of preventive maintenance calendar.Providing tele support to customer.Coordinating with Technical Department to resolve issuesOn Time AMC renewals and timely replacement of maintenance consumables.Minimize service turnaround time.Customer centric service approach with no time restriction.Proactive spares replacement before critical breakdown occurs.Pre-Sales technical report after site survey for new applications / opportunities.Maintaining records of service visits with clear descriptions of actions taken.Verifying the customer stock and reminding to procure the consumables.Supporting to collection team to follow up with customer if any pending payments as needed time to time.Understand our ideal customers and how they relate to our productsIdentifying opportunities and strategies to increase salesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsProvides sales vs. projection results by preparing and forwarding sales tracking reportsManage, develop, coach and coordinate to develop the required skill to ensure that a high professional standard is achieved and monthly target and KPI target are met

Attending service calls upon assignment.Proactive follow up of preventive maintenance calendar.Providing tele support to customer.Coordinating with Technical Department to resolve issuesOn Time AMC renewals and timely replacement of maintenance consumables.Minimize service turnaround time.Customer centric service approach with no time restriction.Proactive spares replacement before critical breakdown occurs.Pre-Sales technical report after site survey for new applications / opportunities.Maintaining records of service visits with clear descriptions of actions taken.Verifying the customer stock and reminding to procure the consumables.Supporting to collection team to follow up with customer if any pending payments as needed time to time.Understand our ideal customers and how they relate to our productsIdentifying opportunities and strategies to increase salesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsProvides sales vs. projection results by preparing and forwarding sales tracking reportsManage, develop, coach and coordinate to develop the required skill to ensure that a high professional standard is achieved and monthly target and KPI target are met

Role & responsibilities Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and models KRA: Good Knowledge on Server and Client Architecture (Work Group and Domain Systems) Windows OS (2008, 2012, 2016 & 2019)Windows Servers Patching Process including Windows Cluster. Hands-on with (WSUS, GPO and SCCM)Hardware Knowledge on Blade Servers, ILO and iDRACHand on Experience on Exchange Server version (2010, 2013, 2016, 2019) including DAG environment.Proven experience as a System Administrator, Network Administrator or similar roleExperience with databases, networks (LAN, WAN) and patch managementExperience and Knowledge in Office365Microsoft Certified Solutions Expert (MCSE)Knowledge of system security (e.g. intrusion detection systems) and data backup/recoveryFamiliarity with various operating systems and platformsPreferred candidate profile Education : Any Graduate/Diploma in Computer Specialization