Job Description

Role & responsibilities Jira & Confluence Administrator: Responsibilities and Deliverables: Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite. Interact and support customers ad-hoc questions through Slack and other platforms. Assist customers with board configurations and tune JQL queries. Investigate and remedy customer access and permissions issues. Help customers with plug-in usage related questions. Install, test and implement new versions of tools and apps in Jira and Confluence Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes. Qualifications, Skills and Experience (Required): 1-3 years of experience in Help Desk/Technical Support using Atlassian products Skills and Experience (Preferred): Experience with Jira Data center, Confluence & Jira Service Desk Experience in working 24*7 shifts. Knowledge of Atlassian marketplace plugins and tools and integrations Hands-on experience with AWS (EC2, Lambda, S3, RDS) This is rotational shift