Job Description

The Revenue Assurance Manager is responsible for ensuring accurate and timely renewals and revenue realization. This includes managing the accounts receivable process, resolving billing and collection disputes, ensuring timely collections, and implementing policies to prevent & eliminate revenue leakage. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various departments to optimize financial performance. Key Responsibilities Revenue Assurance Oversee the accounts receivable management, accurate billing, dispute resolution, credit control, cash application, and Renewals. Ensure effective cash flow and accurate revenue recognition. Ensure timely and accurate billing for all products and services. Identify and address potential revenue leakage issues, especially in multi-year contracts with incremental rates, service phase-wise billing, disconnections, etc. Manage the collections process and resolve disputes while adhering to AR policies based on customer category. Ensure compliance with billing and collection timelines, and manage Renewals efficiently with proper billing validation to maintain accuracy. Resolve billing and service-related disputes in collaboration with internal teams within 15 days of invoice generation. Ensure accurate application of cash within seven days of payment receipt to maintain correct receivables and outstanding aging. Regularly monitor and reconcile billing vs. purchase orders. Accounts Receivable Management & Renewals Oversee the full accounts receivable process, including invoicing, submission, collections, and reconciliation. Submit monthly cash forecasts, meet quarterly targets, and obtain balance confirmations each quarter. Monitor aging accounts and take actions to reduce overdue accounts. Collaborate with clients and internal teams to resolve billing disputes and discrepancies. Develop strong client relationships to ensure timely payments and Zero customer escalations due to non-receipt of invoices. Ensure timely submission of renewal proposals (a quarter in advance) and completion of renewals to enable on-time billing as per agreed terms, with zero delays in billing due to pending renewals. Renewals that require solution changes and rate negotiations should be finalized on time, in collaboration with the customer experience and account management teams, to ensure timely billing. Timely escalate overdue accounts and pending Renewals to internal teams for appropriate and prompt action. Ensure timely dunning (reminder) and action for overdue accounts in line with AR policy. Ensure payment application within seven days from payment receipt. Ensure accurate TDS and GST TDS credits on a quarterly basis. Collect Bank Guarantees (BG) and Earnest Money Deposits (EMD) within their expiry period. Reconcile customer accounts periodically, with a quarterly focus on high-value customers. Meet top and high-value customers at least once a quarter. Obtain balance confirmations for receivables over 90 days or amounts above Rs. 15 Lakhs within 15 days after the quarter ends. Ensure 100% accuracy in inventory and renewal data to avoid disputes and revenue leakage. Prepare and present regular AR reports to the Regional Manager - RA. Financial Analysis and Reporting Analyze outstanding aging data, customer payment behaviour, and clients market position to identify trends, risks, and areas of concern related to accounts receivable. Prepare and present detailed monthly and quarterly reports on cash forecasts and pending renewals. Collaborate with the HO team for accurate financial reporting and compliance. Process Improvement Identify opportunities for process improvements in revenue assurance, accounts receivable management, and renewals. Implement best practices and technologies to streamline billing, collection, and renewal processes. Develop and implement solutions to address issues and improve financial outcomes, while fostering knowledge sharing among team members on renewals and accounts receivable processes. Cross-Functional Collaboration Work closely with sales, Customer Experience, and other departments to ensure alignment on billing and renewal processes. Provide insights and recommendations to support business decision-making. Qualifications & Skills Required Bachelors or Masters degree in Finance, Accounting, Business Administration, or a related field. Minimum of 6-7 years of experience in revenue assurance, accounts receivable management, or a related role. Strong knowledge of MS office Proficiency in financial analysis and reporting tools. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Detail-oriented with the ability to manage multiple priorities.