Job Description

About the Role: Were seeking a customer-focused, detail-oriented International Customer Service Representative to join our dynamic e-commerce team. In this role, youll support our global customer base by providing timely, accurate, and empathetic assistance via email, chat, and phone. You'll play a key part in maintaining high customer satisfaction and ensuring smooth order processing across multiple markets. Key Responsibilities: Handle customer inquiries, complaints, and returns across international markets Provide support through various channels (email, live chat, social media, and calls) Collaborate with logistics and warehouse teams to resolve order and delivery issues Maintain accurate records of interactions and follow up to ensure resolution Identify and report recurring issues to improve service quality Qualifications: 0-5 years experience in customer service Excellent verbal and written communication in English Comfortable working in fast-paced, multicultural environment