You ll have the opportunity to learn and work in our entire tech stack, with a focus on the front end of our customer facing web apps. You ll cross-functionally collaborate to contribute to ideas, approach, sizing, design, implementation, and validation of new or enhanced features and experiments. You ll leverage and enhance usage analytics as a means to better understand our customers and as a measure of effectiveness of our outcomes. Youll work in a highly collaborative Agile team with a focus on delivering incremental value often. Together we are building the future of cloud-based secure access to apps and IT resources for people working anywhere. We re looking for: 8+ years of industry/production programming experience. Bachelor s or Master s degree, preferably in Comp Sci, or equivalent training / experience. Skilled in web app front end development (HTML, JavaScript, CSS), ideally using Vue.js framework, or other frameworks with a desire to learn Vue.js . Experience in back end service development, ideally using NodeJS and/or Golang, or other languages (Java, JavaScript, Python, C, or C++) with a desire to learn NodeJS and Golang. Experience in database development, including relational and non-relational databases. Experience or willingness to learn test automation development, including unit tests and BDD automated acceptance tests. Python knowledge is a plus. Ability and willingness to mentor others to become more effective software engineers. Excellent communication, organizational, and interpersonal skills with the ability to be productive in a collaborative cross-functional team using Agile/Scrum. Bonus if you have the following: Skilled at collaborating with UX Designers and delivering awesome UX. Experience developing large-scale web applications, SaaS applications in the cloud (AWS a plus) or large, distributed systems. Experience with A/B testing techniques in an environment that uses customer and system analytics data to drive iterative product development.

Meet with and build solutions for customers. Collaborate with members of the Customer Tools team on projects and solutions that improve quality of life for customers. Leverage Jira to track work and liaise with internal stakeholders and other engineering teams. Interact directly with customers on projects, providing a scope of work, building documentation and supporting implementation. Identify trends and review data to make informed decisions regarding tooling improvements. Communicate regularly with various internal JumpCloud departments. Lead stand ups, planning/review meetings and post-mortems. Represent the Customer Tools team in strategic meetings with other internal stakeholders in JumpCloud. Design tools and solutions using your advanced knowledge of your primary language and deep understanding of JumpCloud s code base and customers. Proactively assist with the prioritization of work in each sprint. Provide regular feedback and opportunities for growth to less experienced members of the team. Actively seek opportunities to improve other members of the team and contribute to key initiatives led by GCS, Engineering and Product. We re looking for: A strong desire to build solutions that make IT admin s lives easier. Creative approaches to solving problems and providing solutions using engineering best practices. A deep understanding of the value that each script or tool can provide to each customer, and the importance of that value. Analytic and collaborative approach to understanding solutioning from the customer s perspective. At least 9 years of experience in programming/scripting in a professional environment for an internal IT department, MSP or Software company, etc. Experience working as part of an agile software team. Familiarity with all stages of the SDLC. Youll need experience in the following technical areas to qualify: PowerShell scripting Bash scripting Windows/Mac Administration Cloud computing services (AWS, Azure, GWS etc) Working with RESTful APIs Usage and management of Git repositories Python or other object-oriented languages Desired but not essential: Experience working with JumpCloud or other Cloud Directory services (Azure, Okta, OneLogin etc) in an Administrative capacity. Hands-on experience with networking and authentication protocols and concepts such as LDAP(S), RADIUS, SAML, OIDC or SCIM. Linux administration. Experience contributing to and working on open source projects. Having built, managed or contributed to integrations between SaaS solutions. Experience with leading engineering initiatives or projects. Bachelor s degree preferred, but not required.

You ll have the opportunity to learn and work in our entire tech stack, with a focus on the front end of our customer facing web apps. You ll cross-functionally collaborate to contribute to ideas, approach, sizing, design, implementation, and validation of new or enhanced features and experiments. You ll leverage and enhance usage analytics as a means to better understand our customers and as a measure of effectiveness of our outcomes. Youll work in a highly collaborative Agile team with a focus on delivering incremental value often. Together we are building the future of cloud-based secure access to apps and IT resources for people working anywhere. We re looking for: 5+ years of industry/production programming experience. Skilled in web app front end development (HTML, JavaScript, CSS), ideally using Vue.js framework, or other frameworks with a desire to learn Vue.js. Experience or willingness to learn test automation development, including unit tests and BDD automated acceptance tests. Python knowledge is a plus. Ability and willingness to mentor others to become more effective software engineers. Excellent communication, organizational, and interpersonal skills with the ability to be productive in a collaborative cross-functional team using Agile/Scrum. Bonus if you have the following: Skilled at collaborating with UX Designers and delivering awesome UX. Experience developing large-scale web applications, SaaS applications in the cloud (AWS a plus) or large, distributed systems. Experience in back end service development, ideally using NodeJS and/or Golang, or other languages (Java, JavaScript, Python, C, or C++) with a desire to learn NodeJS and Golang. Experience with A/B testing techniques in an environment that uses customer and system analytics data to drive iterative product development. Bachelor s or Master s degree, preferably in Comp Sci, or equivalent training / experience.

Collaborate with Customer Success (CS) leadership to identify and select customers for case studies and testimonials. Conduct interviews with customers, coordinating with other team members for timezone flexibility when necessary. Produce and publish multiple written case studies per quarter, highlighting customer successes and product use cases. Leverage AI tools to enhance the quality and efficiency of case study creation. Create video case studies, working with customers and production teams to bring stories to life. Partner with Product Marketing Management (PMM) to determine the optimal mix of verticals and regions for case studies, refine interview questions, and update design templates. Collect and manage customer testimonials for use across PR, social media, blogs, and the company website. Work with the Customer Marketing Manager to promote case studies and testimonials across various channels. Partner with subject matter experts (SMEs) and other stakeholders to ensure alignment and accuracy in storytelling. Coordinate and manage the monthly IT Hour, featuring rotating JumpCloud SMEs and special guests, including customers and prospects to drive customer retention and new business opportunities. Report out on key metrics to the wider team on a weekly basis. You Have: 3+ years of marketing communications experience (tech industry experience a plus). Excellent time management skills with the ability to prioritise and shift workload to meet deadlines. Exceptional English-language writing, editing, and verbal communication skills. Exceptional interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Willingness to learn, collaborate, and be a team player. Able to work independently and part of the marketing team as a whole. Passion for trying new things and a strong drive towards solution-oriented problem solving. An understanding of key marketing metrics. Bonus: Bachelors degree in Communications, Marketing, or related field. Bonus: Experience marketing to an IT audience.

As a Senior Customer Success Manager, you ll be partnering closely with sales, support, product and engineering teams to deliver a world class customer experience. Partnering with Implementation services, you will oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion. You will act as a trusted advisor to customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities that benefit your customer s objectives. You will serve as the customer champion as the primary point of contact for all customer needs ensuring issues are receiving the proper attention, features are properly prioritized and sharing product updates that impact your customers environment. Your duties and responsibilities include: Develop deep, strategic relationships with customers, understanding their unique business needs and crafting tailored Success Plans that drive measurable outcomes Lead customer onboarding initiatives, ensuring a seamless integration process and swift time to value for clients Proactively monitor customer health, identifying and addressing potential risks with minimal oversight, while leveraging internal resources as needed Serve as the primary escalation point for complex business and technical issues, owning resolution and maintaining customer satisfaction Identify expansion opportunities by understanding customer needs and partner with Account Managers to drive expansion opportunities Partner with Account Managers to develop joint strategic Account Plans deepening customer relationships and driving additional value Maintain a deep understanding of JumpCloud s product capabilities and industry trends, enabling you to guide customers on relevant features that address their IT challenges Conduct strategic business reviews with executive stakeholders to demonstrate value and outline future growth strategies How success will be measured: Onboarding time to value Customer health and adoption Customer Retention Identification of Upsell Opportunities We re looking for: Minimum 7-8 years of customer facing experience at a Saas company, with a strong background in customer success or account management, ideally serving EMEA markets Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc) Exceptional organizational skills with the ability to manage multiple high-value accounts simultaneously Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment A proactive, independent approach with a strong desire for continuous learning and improvement Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail Bachelor s degree or equivalent experience preferred