Junior Manager - Landside Operations

Job Description

JOB PURPOSE To monitor the Landside Operations, round the clock at Landside premise of the airport and other building / infrastructure, in terms of serviceability, cleanliness and passenger facilitation so as to ensure smooth operations, effective emergency response, enhance passenger s travel experience and adherence to all SOPs including safety standards resulting in safe and memorable passenger journey by providing world class customer service. Document daily operational functions and provide the required MIS in close coordination with stakeholders and regulatory agencies. ORGANISATION CHART Head - Terminal Ops & CFL, Pax Experience & Landslide Jr. Manager - Landslide KEY ACCOUNTABILITIES Accountabilities Performance Indicators To prepare Performance Management score card for respective Key Accounts of the Service Providers and monitor and plan action on improvement. MIS Reports To manage, monitor and supervision of all the agencies working at landside and housekeeping service provider for their routine and periodic services, including inspecting, checking, sampling and testing of all materials and workmanship to comply with the GNIAL requirements. MIS Reports EXTERNAL INTERACTIONS Coordinate with various Concessioners / Retailers, Stakeholders at GNIAL for upkeep the Airport Landside cleanliness & Ambience Standards Coordinate with Vendors & Agencies for daily operational supplies Coordinate with various regulatory and government agencies such as Police, CISF, State protocol, Environment team, etc All outsourced vendors directly and in directly reporting to landside ops for operational works INTERNAL INTERACTIONS Inter department coordination with all operation departments such as Terminal Ops, EHS, Safety, Commercial, Security, Projects, Airside, ARFF, AOCC, Quality Horticulture FINANCIAL DIMENSIONS Consumables expense Maintenance of roads, signage, horticulture, assets at lineside by ensuring time Periodic maintenance and cleaning OTHER DIMENSIONS Managing performance of Contract/outsourced staff. Operations expert Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork Inventory Management EDUCATION QUALIFICATIONS Graduate in any discipline. Work Experience of 10+ years in Govt. organization with excellent networking skills. Should possess good knowledge in software application development. RELEVANT EXPERIENCE 6-8 years in Hospitality-Hotel / MNC / Airlines / Airports. COMPETENCIES Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus