Junior Process Associate (Order Management)

Job Description

Job ID: 40025 | Location: Airoli, Maharashtra, India To provide effective demand servicing to customers Ensure effective communication to customers (internal /external) on status of supply and availability of material, Responsibilities Process sales orders (creation, modification, rejection) per principal guidelines, Handle basic Customer Service Desk (CSD) tasks, Collaborate with Business Support, Affiliates, and Agents, Periodically review pending orders and coordinate with the Business Unit for action, Maintain customer/country shipping instructions for efficiency, Provide timely updates to customers on order status and availability, Coordinate with Finance to release orders from Credit Block, Communicate and address delays with stakeholders, Manage order status feedback, issue resolution, and claims, Ensure proactive communication among all involved parties, Shift Time: 5:30 AM 2:30 PM (Pickup & Drop) Requirements Any Graduate, 6 Months 1 year of relevant experience in Order Management or Customer Service, Working experience with a captive or outsourced shared service centre, Good to have experience in SAP SD (Sales & Distribution) module, Good understanding of the operational OTC(Order-to-cash) process, Our Offer Company Culture Be part of an amazing team, who will be there to support you, A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies, Ongoing Professional Development Opportunities Inclusive Work Environment Approachable Leadership Long term growth opportunity Work-Life Balance Speak Up Culture Women's Inclusion Network of Clariant (WIN) Benefits Hybrid Work Model3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room, Your Contact Alka Sharma Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives Our purpose as a company is reflected in our tagline "Greater chemistry between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties, At Clariant, we believe that diversity, equity and inclusion are essential to our success We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive, Learn more about Clariant Follow us on Facebook, Instagram, LinkedIn, X and YouTube Read more about our commitment for people download our Employment Standards Brochure