Job Title: Automobile Spare Parts ExecutiveJob Description: -We are looking for a highly motivated and customer-oriented Automobile Spare Parts Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, managing spare parts orders, and ensuring timely delivery as per customer requirements. You will play a crucial role in ensuring customer satisfaction by providing the right spare parts solutions and assisting with product inquiries.Key Responsibilities: -Customer Queries Management: Handle customer queries via telecalls, emails, and other communication channels related to spare parts requirements, availability, pricing, and delivery times.Spare Parts Identification & Order Processing: Accurately identify spare parts based on customer descriptions or vehicle details and coordinate the order process efficiently.Order Follow-up and Coordination: Liaise with suppliers and internal teams to ensure spare parts are ordered and delivered on time. Track orders and update customers on the status of their requests.Product Knowledge: Maintain up-to-date knowledge of automobile spare parts(Commercial and 4 Wheeler), their functions, and compatibility with various vehicle makes and models.Customer Relationship Management: Build and maintain strong relationships with existing and new customers. Provide exceptional customer service by understanding and fulfilling their needs effectively.Inventory Management: Coordinate with the inventory team to ensure that spare parts are stocked and available for quick fulfillment. Report low stock levels to management.Problem-Solving: Resolve any issues or concerns raised by customers, such as wrong part orders, delayed deliveries, or damaged parts.Documentation and Reporting: Keep accurate records of customer interactions, orders, and feedback for future reference and reporting purposes.Sales Support: Support sales and marketing teams by providing information about spare parts promotions or new product arrivals to inform and upsell to customers.Skills and Qualifications: -Proven experience in customer service or sales, preferably in the automobile or spare parts (Commercial & Four-Wheeler) industry.Knowledge of automobile spare parts and their applications.Strong communication skills and the ability to handle telephonic conversations effectively.Good organizational skills and attention to detail.Ability to work independently and in a team environment.Proficiency in using Software systems(Excel Pivot Table & Vlookup, Busy Software), CRM tools, and order management software.Ability to troubleshoot and resolve customer issues promptly.