Role & responsibilities Execute end-to-end tenant engagement and customer retention, by building relations with key stakeholders.Execute Tenant Onboarding, providing them a delightful onboarding experience.Ensure execution and standardization of SOPs for customer-facing processes.Planned and calendarized Tenant connects for relationship management/building and feedback. Deliver a superior tenant experience by ensuring Customer Satisfaction Surveys and working on plans to improve client satisfaction scores and NPS. Collaborate with internal teams for conflict resolution (e.g., Asset Mgmt., Leasing, Engineering, Senior Management etc) to address customers needs.Consolidate and provide Tenant Insights to senior management.Establish a smooth and well-defined customer grievance redressal mechanism and ensure resolutions in defined TAT.Liaise with internal teams for issue resolution and ensure all complaints have email confirmation of closure by clients.Ensure all communication with clients is maintained, seamless and updated.Ideation and conceptualizing client delight moments.Create communication for client outreach

Perform bank reconciliations for listed and non-listed entities on daily basis. Share bank statements with accountants and other process teams Accounting of external borrowings and investments made by group Support for documentation and data preparation (KYC, letter of credit, bank guarantee, forex transactions, RERA / RBI compliance activities) Support for reconciliation of interest charged by bank on term loans, OD facilities, FDs Prepare loan-related data for business entities on quarterly basis along with letter of credit and bank Guarantee documentation. Obtain balance confirmation for all bank accounts during period-end close Process posting of charges in the CFM module Accounting and recon account clearing for bank and loan accounts Posting of accounting entries related to bank charges, contra, statutory payments etc. for bankReconciliationDownloading bank statements from bank portal for uploading in SAP to carry out bank reconciliations.

JOB PROFILE Assistant Manager, Accounts Share relevant cv - deepika.baby@kraheja.com Accounts Receivable Role. Monitoring, analyzing & responsible for entire accounts receivables process. Ensure timely recovery of all the dues & getting the same accounted in SAP. Oriented with SAP module. Client meeting / Coordination for issues / resolutions / disputes etc. TDS & Income reconciliation in-coordination with tax team. Co-ordinating for quarterly closing of books & provision related to AR. Understanding of CAM calculation for operation building. Co-ordination with investors for Tri party agreement & other compliance. Publishing periodic MIS related to AR Co-ordinating and providing support/information to statutory auditors, internal auditors, consultants. Verification of Utilities invoices and supporting working understanding. Verification of actual invoice done to IT parks through SAP.

Role & responsibilities Responsible for all Facility Management related activities such as upkeep and maintenance of all buildings and infrastructure.Attend and immediately resolve all the complaints received from the building clients.To ensure minimum down time for all the utilities and services.To maintain records of building documents.Preparing work permits and work orders.Vendor Management and AMC negotiations.Maintaining MIS and recordsTo ensure optimum utilization of available resources.Regular interaction with clients.Achieving objective and target through the HOD in their buildings.Report Compliance and adherence to the OHS Management System to CM. Ensure effective implementations of permit to work system, Lock out tag out system.To ensure the implementation of the recommendations on audit findings in their respective buildings. Ensure all emergency systems are functional, ensure regular maintenance and report any abnormality to CM.To look into all potential hazardous conditions, investigate all hazardous occurrences and incidents in their buildings and take corrective and preventive measures.Maintaining Inter-Departmental contact, viz, Architects, Engineering/Projects, Sales (AES), Finance, etc, according to the requirement. Attending Projects meetings and following up for snags closures relating to project sites.Preferred candidate profile Should have handled FM Operations for large IT Parks / Commercial Complex consisting of multiple buildings.Should posses good leadership with excellent communication and presentation skills.Ability to interact across all levels of management hierarchy.The position requires high degree of motivation, initiative and drive with hands on operations knowledge.

Role & responsibilities Design and Execution of MEP ServicesTesting & Commissioning of MEP ServicesSite management & technical supervisionCarrying out the work with required quality & maintain the same through the projectCoordination between different Departments & Contractors to ensure smooth working of project.Preparation of daily progress report, Weekly and Monthly ReportsChecking & Certify the contractors RA bill & Measurements Maintain the proper MIS Reports