0 years
0.0 Lacs P.A.
Mumbai, Maharashtra, India
Posted:2 weeks ago| Platform:
On-site
Full Time
OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients . At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before. Objective: Understand organization business/product, check the alignment of client businesses. Roles & Responsibilities: β Building long-term relationships with clients β Build relationships with key employees among clients β Addressing clients concerns and complaints β Create plans to address clientsβ business needs β Advise clients on creating profitable processes β Schedule regular meetings with clients to ensure they are satisfied β Act as point of contact for complaints and escalate issues as appropriate β Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clientsβ needs Requirements: β 1-4 years of experience in Client Servicing/Customer Service β Graduate in any specialization β Good knowledge of working on google sheets and Microsoft office. β Problem-solving oriented attitude with professionalism. β Strong multitasking, time management, and target achieving skills. β Excellent communication and listening skills with good command of the English language (Both β written and spoken). β Ability to perform under pressure Location- Chembur, Mumbai Show more Show less
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Mumbai, Maharashtra, India
0.0 - 0.0 Lacs P.A.