Job Description

Key Account Manager (KAM) Job Description KAM has to meet the doctors regularly. He/She usually has a list of doctors that he/she is supposed to call on at appropriate frequency as per the pre-approved daily work plan. KAM has to be aware of the different specialties of the doctors and promote right products to right doctors. KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary. KAM has to meet the chemists in his/her territory to ensure free availability of products. If required, he/she can also personally book orders from chemists and forward them to the stockist/distributors and follow them up. Issues like products near expiry or breakages/leakages during transport and credit/debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required. One has to ensure that each and every call made on a customer results in a productive output. Organising conferences for doctors and other medical staff. Regularly attending company meetings, technical data presentations and briefings. Keep District Sales Manager & company informed of new market & competitor activities. Execution of marketing plan Required Candidate profile Good communication & interpersonal skills. Should have basic knowledge of Otsuka company & products. Should have knowledge of role & responsibilities of KAM (MR) Good organising and planning skills.