Key Accounts Manager

Job Description

Klay - Founding Years Learning Solution is looking for Key Accounts Manager to join our dynamic team and embark on a rewarding career journey. A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company. Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts. Here are some key responsibilities and tasks associated with the role of a Key Accounts Manager : Relationship Management : Developing strong relationships with key clients by understanding their business needs, goals, and challenges. This involves regular communication, conducting meetings, and building rapport with key stakeholders. Account Development : Identifying opportunities for account growth and expansion within the key accounts. This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share. Customer Retention : Ensuring high levels of customer satisfaction and retention within the key accounts. This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations. Strategic Planning : Collaborating with internal teams, such as sales, marketing, and product development, to develop strategic account plans. These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals. Performance Monitoring : Tracking and analyzing key performance metrics and indicators for the key accounts. This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies.